Report of Indian Institute of Public Administration ... - Ministry of Power

National Report (Vol.-II)
Study on ‘Impact of Restructuring of SEBs’
determining “surcharges”, which would create an appropriate climate for the
extensive use of open access and the resultant competition.
6.24 Data Management Systems
It is essential that demand projections, extent of technical and commercial
losses and all other relevant updated data of all the States as well as the entire
country are readily available with a designated central agency for effective and
proper utilisation. It is recommended that MoP may entrust this task to an
appropriate agency.
6.25 Adoption of Information Technology in Power Sector
6.25.1 Computerised Online Information System
(a) To derive greater economic value, setting up of an end-to-end Enterprise
Resource Planning (ERP) based Information Technology (IT) solution
would be beneficial. The system should incorporate solutions in respect of
all operations of the restructured companies including finance, purchase,
inventory management, maintenance management, project management,
process management, energy billing and receivables, energy audit,
management of customer relations, power system network studies, human
resources development and associated area of payroll applications, etc.
(b) Installation of a comprehensive computerised solution would result in
substantial reduction in paper work besides achieving economy in
operations and improving the work culture in the organisation. Presently
such a system is being installed in Gujarat. The State may be requested to
organise a National Workshop to share its experience with other Utilities
in the country.
(c) Consumer grievance redressal system should be made online and it should
be made possible to monitor the same in hierarchical order.
6.26 Outsourcing of Works/Services
6.26.2 All restructured companies should carefully develop their outsourcing policy
and strategies after identifying their strengths and weaknesses and keeping in
mind consumers’ interest, and ensure that there are checks and balances built
into the system. The policy should also be transparent and be established after
taking the staff into confidence.
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