Report of Indian Institute of Public Administration ... - Ministry of Power

DISTRIBUTION
State Reports (Vol.-III)
Study on `Impact of Restructuring of SEBs’
Employee integration through commitment building shall require special change
management and Human Resource initiatives, which shall be undertaken with support
from Ministry of Power.
Speedy redressal of consumer grievances would help the DISCOMs in increasing the
collection efficiency. Consumer education and consumer care should be integral part
of managing the distribution business by the utility.
In the rural areas voluntary efforts for loss reduction during the peak hours have been
found to be useful like the ones taken up by the Government of Maharashtra wherein a
scheme called “Akshay Prakash Yojna (APY)” to restrict load on three-phase supply
has been implemented.
The arrears should not get built up as it happened in the past. Waiver of arrears is no
solution as it causes burden on other sectors of the economy. Steps should be taken
well in time to minimize legal disputes regarding electricity cases. Haryana
Government has not set up Special Courts, so far, for speedy trial of cases of
electricity theft. It is understood that a lot of manpower and resources are employed to
present the cases in the courts of law from the Utility side also. Special legal cells
should be established by the Utilities to deal with such matters.
Going forward, the DISCOMs have the key role to implement the reform process in
its true spirit. To bring about the same the DISCOMs need to undertake the following
concrete steps within a given timeframe as may be approved by the Commission:
AT&C Losses Reduction
• Technical initiatives for loss reduction including HVDS and Ariel Bunch
Conductors (ABC) in high loss prone areas;
• Aggressive plan for installation/replacement of faulty meters in its distribution
area;
• Feeder wise consumer indexing, energy auditing for efficient metering and
billing with requisite IT applications and processes; and
• Creation of enforcement cells for undertaking anti-theft measures. The
personnel posted in these cells should possess requisite expertise to deal with
the cases involving the theft of electricity.
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