Report of Indian Institute of Public Administration ... - Ministry of Power

National Report (Vol.-II)
Study on ‘Impact of Restructuring of SEBs’
7.3.5 Prepare a programme for increased civil society participation in the areas of
consumer interest, on the lines of Akshay Prakash Yojana (APY) in
Maharashtra and Grama Vidyuth Pratinidhi (GVP) in Karnataka and other
appropriate models. [Para 6.17]
7.3.6 Establish Citizens’ Charters in all offices and divisions as mandated by the
Department of Administrative Reforms and Public Grievances, Government of
India, and take action to implement them earnestly, in cooperation with
consumer advocacy groups. [Para 6.18]
7.3.7 Ensure that the Universal Metering Programme is accorded top priority. Also
ensure that meters are checked regularly and defective meters replaced
promptly. [Para 6.19]
7.3.8 Pursue with the concerned State Government to secure its full support and
cooperation to detect and prevent electricity thefts; follow up regarding
establishment of special courts, special police stations and prosecutors, etc., by
regular interaction. [Para 6.20]
7.3.9 Strengthen energy audit by providing precision meters of the prescribed
accuracy, feeder meters, and installing adequate checks, in accordance with the
set guidelines. [Para 6.21]
7.3.10 Establish fair and transparent outsourcing strategy for each company, (after
taking the staff representatives into confidence), by identifying suitable
functions, aimed at achieving better efficiency and customer satisfaction with
proper checks and balances. [Para 6.26]
7.3.11 Foster the application of feasible IT solutions, such as consumer indexing,
AMR, GIS, DAS, etc., in the power systems. [These should be validated by the
Regulatory Commissions/independent agencies and should be made a
prerequisite for decision-making on Annual Revenue Requirements (ARR)
filed by the Utilities before the appropriate Commission]. [Para 6.25.2]
7.3.12 Accord high priority for rural electrification in the business plan, and also
include the targets in the MoAs to be signed with the Department of
Energy/Power. Undertake plans to provide separate 11 kV feeders for rural
domestic and agricultural supplies, to facilitate better load management and
improved recovery. [Para 6.28]
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