Report of Indian Institute of Public Administration ... - Ministry of Power

State Reports (Vol.-III)
Study on `Impact of Restructuring of SEBs’
days in the rural areas. In case of power transformers, this limit is seven days.
Schedule outage is to be notified to the public in advance. Time limit has been fixed
for release of various categories of electric connections.
Consumer Related Measures
Consumers Call Centres have been established to track the status of no current
complaint handling at all District Headquarters.
For day-to-day grievances, Consumers Service Centres are being established to handle
redressal of grievances relating to new connections, wrong billing, defective meters,
loose wires, replacement of burnt transformers, line shifting, load extension, etc.
Spot billing is being introduced to eliminate grievances related to wrong reading,
distribution of bills and to enable the consumers to calculate bill amount on their own
with bill calculator available on website with the billing status, payment status,
consumption pattern, etc.
Subsidy/Cash support received from State Government
(Rs crore)
Sl.
No.
Particulars
1996
-97
1997
-98
1998
-99
1999
-00
2000
-01
2001
-02
2002
-03
2003
-04
2004
-05
2005
-06
1 Retention of ED NA 0 0 192 41.00 82.66 79.54 103.00 178.84 190.64
2
Interest Subsidy
on WB Loan
NA 0 0 0 0.00 0.79 0.77 1.84 3.83 4.52
3
Interest Subsidy
on RSEB Bonds
NA 12.92 12.92 12.92 0.00 0.42 0.26 0.07 0.00 0.00
4
Cash support from
State Government
Subvention against
NA NA NA NA 0.00 0.00 72.17 145.00 146.44 145.28
5 stamp duty & land
building tax
Subvention against
NA NA NA NA 0.00 0.00 0.00 3.42 1.00 0.00
6 non-revision of
tariff
NA NA NA NA 0.00 0.00 0.00 0.00 81.02 0.00
7 Equity Share NA NA NA NA 0.00 0.00 15.00 15.00 60.00 80.00
Total A 41.00 83.87 167.74 268.33 471.13 420.44
6.38