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Report of Indian Institute of Public Administration ... - Ministry of Power

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• Workflow based approvals and notifications; and<br />

• Centralised Database- single source <strong>of</strong> truth<br />

9.10 LESSONS LEARNT<br />

Synopsis <strong>of</strong> State <strong>Report</strong>s (Vol.-IV)<br />

Study on `Impact <strong>of</strong> Restructuring <strong>of</strong> SEBs’<br />

After the decision to restructure the sector was taken at political level, the<br />

Government <strong>of</strong> Gujarat and GEB took a number <strong>of</strong> proactive decisions,<br />

followed by timely supporting actions, to ensure a smooth make over from a<br />

large monolithic vertically integrated organisation <strong>of</strong> GEB into seven distinct<br />

corporate entities. The staff actively supported the process. The efforts <strong>of</strong> the<br />

entire staff in the intervening period from the decision to restructure and actual<br />

restructuring continued to remain productive. If one were to summarise the<br />

restructuring exercise followed by Government <strong>of</strong> Gujarat/GEB, with full and<br />

active support <strong>of</strong> GEB’s staff, in one word, it would be ‘harmony’. It is an<br />

object lesson, worthy <strong>of</strong> emulation by other SEBs who are either in the process<br />

<strong>of</strong> restructuring their SEBs or yet to commence the exercise.<br />

The important lesson learnt from the restructuring <strong>of</strong> GEB is that it requires a<br />

great deal <strong>of</strong> commitment from the political level, the State Government, the<br />

SEB and the staff to achieve success.<br />

9.11 UNIQUE FEATURE OF THE REFORM PROCESS<br />

The most noteworthy feature <strong>of</strong> this exercise was the immediate inclusion <strong>of</strong><br />

representatives <strong>of</strong> the unions and associations <strong>of</strong> the staff in the restructuring<br />

process, right from initial stage after deciding on reforming the sector. The<br />

signing <strong>of</strong> a Tripartite Agreement between Government <strong>of</strong> Gujarat, GEB and<br />

six recognised unions and associations <strong>of</strong> GEB convinced the staff that<br />

Government <strong>of</strong> Gujarat/GEB management were not pursuing any hidden<br />

agenda. This helped to build high trust and confidence about the aims and<br />

objectives <strong>of</strong> reforms and the process proposed to be followed to achieve these.<br />

The subsequent actions in respect <strong>of</strong> dealing with requests <strong>of</strong> employees have<br />

confirmed that the faith <strong>of</strong> the employees in the management was not<br />

misplaced as can be noted from the fact that in deciding requests for permanent<br />

absorption, more than 95 per cent cases were decided as per the choice <strong>of</strong> the<br />

employees.<br />

The communication strategy adopted by GEB has also greatly contributed to<br />

the success <strong>of</strong> the process. Finalisation <strong>of</strong> a FRP, detailing support <strong>of</strong> the State<br />

102

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