Report of Indian Institute of Public Administration ... - Ministry of Power

Tamil Nadu
Service to Consumers
i) A website (www.tneb.org) has been created exclusively for consumers and
posted with the important details like tariff structure, procedure for getting new
services, statistical information, citizen charter and tender details etc.;
ii) Web-based complaints monitoring system;
iii) Call Centres: In order to redress promptly the grievances of consumers regarding
power supply failures, a computer-based Call Centres are functioning Chennai,
Coimbatore, Madurai and Trichy; and
iv) Project BEST (Project–Billing of Energy Services in Tamil Nadu).
Computerisation of LT Billing and Collection up to Municipalities is under progress.
What were the goals and strategies agreed in the MOU and the achievements in
physical and financial terms?
As per MOU signed on 9 January 2002 with Government of India, the following
actions were undertaken:
Reform Measures Action taken
1. Government of Tamil Nadu would
appoint the Chairman to SERC by
31 January 2002 and make the
SERC functional
2. The Government of Tamil Nadu
will ensure timely payment of
subsidies required in pursuance of
Government of Tamil Nadu’s
orders on the tariff determined by
the TNERC
3. Government of Tamil Nadu will
ensure the current operations in
distribution reach break even by
31 March 2003 and positive return
thereafter
11.21
Chairman /State Regulatory Electricity
Commission has been appointed and
TNERC is made fully functional from 17
June 2002
Revised tariff rates are effective from 16
March 2003. Initially, the tariff charges for
huts and agricultural services were paid by
the consumers by receiving the cash from
The State Government. Since the State
Government has announced the free supply
to the hut dwellers and agricultural
services, Government of Tamil Nadu is
paying the tariff compensation directly to
TNEB as per the TNERC directives.
TNEB in their tariff revision petition dated
25September 2002 has requested TNERC
to revise the tariff with effect from 1
December 2002 where as the revised tariff
is made effective only from 16 March
2003 Th i d t