Report of Indian Institute of Public Administration ... - Ministry of Power

Andhra Pradesh
• On-line bill collection facilities to the villages have been introduced
through Rural Service Delivery Points (RSDP) centres in stages. So far,
1,400 such centres have been established;
• Load sheddings are practically nil;
• Because of various system improvements carried out by the DISCOMs,
unscheduled interruptions have been minimised;
• Reduction in transformers failure rate and the consequent decrease in
supply failures; and
• Maintenance of distribution lines has improved. However, there is scope
for further improvement by effective supervision and monitoring the premonsoon
inspections and rectification of defects in time.
Overall, the consumer service facilities have improved after restructuring. In
future, the customer services are likely to improve further, with the
implementation of several steps already taken by APERC/licensee.
4.3.12 Information Technology Initiatives
The DISCOMs have taken various steps to introduce Information Technology
(IT) application in their operations. The DISCOMs have created IT cells in
their corporate offices. The initiatives taken so far are:
• Establishment of Supervisory Control and Data Acquisition (SCADA)
System at Hyderabad for collection, monitoring and analysis of on-line
data of the sub-stations in and around Hyderabad city;
• Billing irregularities and metering errors are tracked using the Consumer
Analysis Tool (CAT) software;
• Monitoring and Tracking System (MATS) is used to track the cases
against consumers, right from case booking to its ultimate closure;
• Transformer Information Managements System (TIMS) tool is being used
to track the maintenance schedule of the distribution transformers;
• Steps have been taken to introduce Remote Meter Reading (RMR)
facilities to monitor the number of hours of supply to agricultural feeders;
• Enterprise Resource Package (ERP) is being introduced for adopting
systematic automated procedures; and
1.44