Report of Indian Institute of Public Administration ... - Ministry of Power

• 494 feeders bifurcated and 3,339 DTCs installed;
• Computers provided up to sub-divisional level;
State Reports (Vol.-III)
Study on `Impact of Restructuring of SEBs’
• 42 No. of 66 kV sub-stations commissioned, four more are to be commissioned
this year;
• Replacement of 66 kV breakers and R&M of 66 kV sub-stations and lines;
• GIS mapping in four cities has been completed and is in process in 3 more cities;
and
• SCADA/DMS for Vadodara in progress.
Major benefits of the scheme
• 100 electronic meters for all feeders;
• 80.24 lakh consumers out of 85.45 lakh (93.91) are metered;
• Consumer indexing upto DTC level in Vadodara city circle, Bharuch,
Bhavnagar, Jamnagar and Junagadh cities;
• Reliability index of supply for towns covered in APDRP circles crossed 99 per
cent and for the other circles, 98 per cent;
• Total savings of 511.67 MU corresponding to Rs 178 crore till March 2005; and
• Increase in yearly revenue from Rs 926 crore for March 2005 to Rs 1,072 crore
for March 2006 with no major increase in tariff.
Due to actual cash loss reduction, GUVNL has received Rs 236.37 and Rs 148.08
crore as incentive for the years 2001-02 and 2002-03 respectively.
Manpower
The DISCOMs have a total staff strength of 27,345. With total energy of 59,078 MU
handled in 2005-06, the energy handled per employee works out to 2.16 MU per
annum.
Improvements in Customer Services
All DISCOMs have set-up consumer care centres at city/town/sub-divisional level.
These are open round the clock. Besides, the DISCOMs have started web based
complaint management system where consumers can lodge their complaints on
telephone or website. On receipt of a complaint, it is directed to the concerned subdivision
and followed up till its redressal.
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