Report of Indian Institute of Public Administration ... - Ministry of Power

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Andhra Pradesh • Improved customer care. However, there is scope for further improvements as indicated below: • Continuation of firm support from the Government for reform and restructuring; • Appointment of persons committed to reforms to the board of directors; • Establishment of transparent and proper selection process for appointments of the CMD and other board directors. • Strengthening vigilance cells in the DISCOMs to take effective measures to minimise electricity thefts. At present, the vigilance activity of all the four DISCOMs is controlled and monitored through the Joint Managing Director (Vigilance) of the transmission company. Decentralisation of this activity will place more responsibility on the individual boards of managements and foster competition to curb pilferages and thefts of energy. Personnel chosen to serve in the Vigilance Cells should be of proven integrity. • There is a general impression that the morale of the staff at consumer interface point is low. The management should take effective measures to address this issue. 1.3.7 Customer Satisfaction Measures taken to improve customer service include: • Fixing of consumer service standards by the Commission. • Consumer grievance redressal procedures. • Institutionalising the consumer’s grievance redressal mechanism by creating consumer grievance redressal forums and the institution of Ombudsman. • Creation of consumer complaint cells at sub-division level for recording and monitoring complaints. As a result of the measures already taken, there is an improvement in the customer care. However, further improvements can be achieved by fully and effectively operationalising the consumer grievance redressal forums. 1.17
State Reports (Vol.-III) Study on `Impact of Restructuring of SEBs’ 1.3.8. Implementation of parallel measures including APDRP The DISCOMs have received good support from the Accelerated Power Development and Reforms Programme (APDRP) for network strengthening. The schemes covered under APDRP are in various stages of implementation. The following benefits have been derived by implementing the schemes under APDRP: • Reduction of distribution losses; • Reduction of interruptions; and • Reduction in over loading the power and distribution transformers, thereby reducing the transformer failures. The following measures are suggested for effective use of resources under APDRP: • Realistic assessment of the improvements required in the project areas at the time of preparation of the project; and • Benchmarking the parameters for proper assessment of the benefits derived after implementation of the projects. 1.18
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FOREWORD Electricity is the most ve
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PREFACE The country has been regist
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Performance of Generating Companies
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S.No. Parameter Uttar Pradesh - 199
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Voltage Level 400 kV 220 kV Annexur
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Transmission Sub-Station Capacity A
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Parameter 1995-96 1996-97 1997-98 1
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Parameter 1995-96 1996-97 1997-98 1
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STATES/UTs 1990-91 1991-92 1992-93
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Commercial Profit/Loss (with Subsid
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Rs crore 45000 40000 35000 30000 25
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Rs crore 60 50 40 30 20 10 % of Los
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Percentage Commercial Losses of Sta
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Percentage 25 20 15 10 5 0 -5 Perce
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Per Capita Consumption of Electrici
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Percentage 70.00 60.00 50.00 40.00
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CONTENTS Executive Summary.........
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State Reports (Vol.-III) Study on `
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STATUS OF PERSONNEL DISPERSAL Estab
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TABLE OF CONTENTS EXECUTIVE SUMMARY
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GENERAL MADHYA PRADESH EXECUTIVE SU
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Madhya Pradesh Liabilities Taken Ov
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Madhya Pradesh to high level of emi
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Madhya Pradesh Collection Efficienc
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Madhya Pradesh in 27 divisions of s
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Madhya Pradesh 2,940 MW of generati
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Madhya Pradesh 1. GENERAL OVERVIEW
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Madhya Pradesh Pradesh, but functio
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Madhya Pradesh 1.5.1 Key Features o
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Madhya Pradesh Details of FRP for t
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Madhya Pradesh 1.7.1 Functions of t
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Madhya Pradesh (b) All the cash col
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Madhya Pradesh 2. GENERATION 2.1 MA
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Madhya Pradesh on R&M activities to
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Madhya Pradesh 3200 3150 3100 3050
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Madhya Pradesh • A number of MOUs
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Madhya Pradesh 3.2 OPERATIONAL PARA
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Madhya Pradesh addition and strengt
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Madhya Pradesh 3.7.2 Transmission C
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Madhya Pradesh DISCOM wise Energy R
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Madhya Pradesh 2000-01 to 79 per ce
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Madhya Pradesh 4.1.3 Subsidy Suppor
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Madhya Pradesh While MPERC, in the
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Madhya Pradesh The State Government
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Madhya Pradesh Due intelligence and
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Madhya Pradesh 7. Electricity Act 2
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Madhya Pradesh In regard with the R
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Madhya Pradesh 8.5.2 Directives Iss
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Madhya Pradesh agricultural consume
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Madhya Pradesh and rationalisation
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Madhya Pradesh is felt that the int
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TABLE OF CONTENTS Background ......
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C. Employees Considerations State R
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Nov. 1995 The Orissa Electricity Re
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Particulars State Reports (Vol.-III
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1 INTRODUCTION ASSAM RESTRUCTURING
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Assam supply bottlenecks and low qu
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Assam (i) To supply adequate quanti
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Assam payment to the existing pensi
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Assam About 1.61 lakh below poverty
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Assam associated TCS on this assign
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Assam Table: Financial Settlement a
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Assam The Strategy is also to have
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Assam to achieve 100 per cent elect
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Assam 12.2 State Government Policy
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Assam The Report is based on the in
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DISTRIBUTION SYSTEM................
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DISTRIBUTION Key Concerns State Rep
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HARYANA STATE PROFILE 2 State Repor
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4000 3500 3000 2500 2000 1500 1000
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Demand Projections State Reports (V
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Short Term/ Unscheduled Interchange
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% Damage 30.0% 25.0% 20.0% 15.0% 10
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Theft Reduction Measures State Repo
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ACS* State Reports (Vol.-III) Study
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Capital Expenditure State Reports (
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Collection State Reports (Vol.-III)
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Directives Issued by the Commission
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DISTRIBUTION State Reports (Vol.-II
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There are wide variations in the tr
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2.70 Annexure-III
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Power Utility Project name APDRP po
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BACKGROUND GUJARAT Till the year 19
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Gujarat assets transferred to it fr
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Gujarat • The transfers of the pe
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Gujarat communication to employees
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Gujarat The following table gives f
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Gujarat OTHER IMPORTANT SUPPORTING
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Gujarat NOTEWORTHY INITIATIVES IN P
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Gujarat It has opened up a number o
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Gujarat • GSECL 8 Power stations
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Gujarat E-URJA PROJECT This is yet
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Gujarat OTHER ACTION POINTS In the
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Gujarat Investments Made to Improve
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Gujarat Investments Made to Improve
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Gujarat Performance Parameters of D
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Gujarat Category of connection % Ch
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Gujarat Details of Arrears of Reven
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Gujarat Payment of bills is accepte
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Gujarat Important Data about Indivi
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Gujarat Paschim Gujarat Vij Company
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TABLE OF CONTENTS EXECUTIVE SUMMARY
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INTRODUCTION State Reports (Vol.-II
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Highlights of the Transfer Scheme S
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Adjustments in current liabilities
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GENERAL COMMENTS State Reports (Vol
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Ageing of Generating Units State Re
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Proposed Capacity Additions State R
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DISTRIBUTION Introduction State Rep
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Consumer category and consumption s
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Billing and Collection Efficiency P
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Year State Reports (Vol.-III) Study
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INTRODUCTION TAMIL NADU The Tamil N
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Tamil Nadu Financial Position of th
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Tamil Nadu Strengths of the Board T
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Tamil Nadu Board and the Government
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Tamil Nadu obligations of all the p
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Tamil Nadu • The progress in rura
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Tamil Nadu What is the energy cost
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Billing efficiency Tamil Nadu Detai
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Tamil Nadu Preventive action and pr
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Tamil Nadu iv) Information received
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Tamil Nadu Service to Consumers i)
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Tamil Nadu Reform Measures Action t
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TABLE OF CONTENTS Background ......
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iii) Bakreswar TPP Units 4 and 5 (2
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POWER UTILITIES IN THE STATE WBPDCL
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TABLE OF CONTENTS RESPONSES FROM ST
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PROGRESS OF REFORMS State Reports (
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COMMENTS State Reports (Vol.-III) S
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DISTRIBUTION LOSSES 1995-96 1996-97
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BILLING AND COLLECTION EFFICIENCY C
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COMMENTS State Reports (Vol.-III) S
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Year-wise Position of Loans Raised
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Direct jurisdiction of Ombudsman in
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DISTRIBUTION Professional Directors
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OBJECTIVE OF REFORMS EXECUTIVE SUMM
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Uttar Pradesh auxiliary consumption
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Uttar Pradesh one-man-one-post to f
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Uttar Pradesh The power sector refo
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Uttar Pradesh In the second phase o
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Uttar Pradesh GENERATION SECTOR OVE
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Uttar Pradesh CGS Stations Capacity
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Uttar Pradesh Sec. Oil Consumption
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Uttar Pradesh TRANSMISSION AND DIST
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Uttar Pradesh been increasing consi
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Uttar Pradesh The State should also
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Uttar Pradesh The figures of distri
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Uttar Pradesh SUBSIDY SUPPORT FROM
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Uttar Pradesh 2500 2000 1500 1000 5
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Uttar Pradesh Particulars Financial
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Uttar Pradesh created under the fir
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Transformation Capacity at Grid Sub
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GROUP-1 STATES SYNOPSIS OF STATE RE
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Synopsis of State Reports (Vol.-IV)
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Operational Efficiency Synopsis of
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2.1.1 Chronology of Restructuring S
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2.2.4 Financial Parameters Key Conc
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Anti Theft Measures Synopsis of Sta
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3.11 ACHIEVEMENTS OF THE NEW COMPAN
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5.2 METHODOLOGY ADOPTED Synopsis of
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5.6 OERC and the DISCOMs Synopsis o
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CHAPTER - 6 RAJASTHAN 6.1 BACKGROUN
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Preventive raids (No.) Demand raise
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1993 -94 Synopsis of State Reports
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CHAPTER - 7 UTTAR PRADESH 7.1 FACTO
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CHAPTER - 8 ASSAM 8.1 BACKGROUND, O
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• Workflow based approvals and no
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10.2 FACTORS LEADING TO REFORMS Syn
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Performance of the Board Synopsis o
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Weaknesses of the Board Synopsis of
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Answer (a) Better and sustainable s
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