Report of Indian Institute of Public Administration ... - Ministry of Power

Haryana
amount sanctioned to meet the goals and targets, which have been agreed under the
MoA.
The funds are being spent on installation of DTs, new/augmentation of 11 kV and LT
lines, consumer metering, feeder metering, loss reduction measures, revamping of
sub-stations, computerised data logging, consumer indexing, etc.
However, the progress towards utilisation of APDRP funds is rather slow on account
of non-availability of meters and shortages of materials and manpower required to
implement the works.
Consumer Services
Standards of Performance and Customer Related Measures
As per provisions of Section 57 of the EA, 2003, HERC has notified the regulations
on standards for performance of distribution licensees and the same are to be
implemented by the concerned Utilities.
Metering
The Utilities claim to have achieved 100 per cent metering in respect of all consumer
services (except agricultural consumers). The number of complaints pertaining to
meters, being around 70,000 in 2002-03, is high from the initial number of complaints
prior to restructuring.
Billing
While computerised billing for domestic and non-domestic consumers exists, the
billing complaints in the DISCOMs have increased to about 88,000 in 2002-03 in case
of DHBVNL 5 after the restructuring in the State wherein the number of complaints
was around 75,000 in 1998-99. The problems are the errors due to manual entries and
lead-time of two months for database updating. There is proposal for decentralisation
of bill preparation work in the next one to two years at sub-divisional level to remove
the existing deficiencies. In other categories, the billing is computerised and is done
in-house at circle level.
5 Data for UHBVNL not available.
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