Report of Indian Institute of Public Administration ... - Ministry of Power

State Reports (Vol.-III)
Study on `Impact of Restructuring of SEBs’
Meter Reading and Spot Billing: The DISCOMs have introduced reading of
consumer meters through meter reading instrument (MRI) and initiated spot billing in
some of the divisions. On account of this initiative, billing errors have been
substantially reduced and consumer reach has also been increased.
Installation of Metering Cubicles, Check Meters and XPLE Cables: The three
DISCOMs together installed over 500 metering cubicles at the premises of the
industrial consumers along with check meter, XLPE cables and automatic meter
reading (AMR) to arrest theft of power. Large scale meter checking, installation of
metering cubicles, AMRs and audit metering have helped to reduce the losses
significantly. To control and deter theft of electricity, the DISCOMs are providing
watch and ward services at metering installations in theft prone areas.
Consumer Care Centres
For speedy redressal of consumer grievances, DISCOMs have taken several
initiatives.. WESCO and SOUTHCO have established consumer care centres while
NESCO has set up mobile fuse call centres in four divisions. Three DISCOMs have
created Grievance Redressal Forums for quick redressal of consumer grievances.
Recruitment
Perhaps in the whole of Orissa, the three DISCOMs were the largest recruiters in
2005-06. The DISCOMs have strengthened manpower by inducting personnel in
technical, finance, commercial and HR disciplines. Around 1,550 personnel including
1,400 GET/DET/ITIs have been recruited for revenue improvement initiatives and
maintenance of the network system. In addition, the three DISCOMs together
outsourced various activities for performance improvement. Besides these measures,
employees are also sponsored on a regular basis to in-house training institute at
Mumbai and ASCI, Hyderabad.
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