I. Uluslararası Sağlıkta Performans ve Kalite Kongresi Bildiriler ...

Abstract
Growing power of human in health has the very important place within the expected
quality from health services. Establishing and working a management system
accepted and supported by all population and nourished not only the purpose
of increasing individual activity and efficiency, but also organizational activity
and efficiency is very important. Performance is an important subject in terms of
administrator in organizations and is a solution of employee’s working behaviour.
Considering nurse’s mission and authority in hospital, nurse’s performance comes
into question at patient treatment services and hospital management at global
dimension in recent years. Number of nurses per bed is one of the important and
determining criterions of clinical care quality in hospitals. In Turkey, there is 0.5
nurse per ped, on the other hand this rate is 0.62 in Tayvan, 7,9 in Japan. It has
seen that nurses working in our cuntry is very few when comparing these countries.
This rate demonstrates patients’ health protection and promotion and requirement
of disscussing necessity of a health service wanted quality activities. In this concept
occuring an effective performance and quality management is quite important in
terms of service given and service taker.
In the study it is presented hospital performance criterions and nurse’s performance
analysis investigating in detail who is working various countries hospitals in global
dimension. In the study depending on qualitative model, made SWOT analysis and
exhibited all partners’ conditions.
As a result of SWOT analysis, nurses performance systems, far away the idividual
relationships and practice of working condition, affecting their performance positively,
with administrating the system with fault, it is stated nurses performance decrease.
Nurse is responsible to ensure the most quality care, health protection and health
promotion for every person. To get information and ability in peculiar to nurses
practice areas, also ensuring quality guarantee at health services and establishing
wanted quality, practicing performance criterion and equipments efficiently and
bringing these to nurses is important.
Key words: Performance Management, Nursing Services, Hospitals
1. GİRİŞ
Hemşirelik mesleğinin oldukça zengin bir geçmişi vardır. Modern hemşirelik 19. yy.
ortalarında Florence Nightingale ile başlamıştır. Toplumsal gelişmelere parelel olarak
hemşirelerin sağlık sistemindeki yeri giderek önem kazanacaktır.
Sağlık hizmetlerinin düzeyi, ülkelerin sosyo-ekonomik açıdan gelişmişlik düzeyinin
de bir göstergesi olarak kabul edilmektedir. Sağlık hizmetleri, sunumu, finansmanı,
tedavi süreçleri ve paydaşları ile ayrı ayrı analiz edilmesi gereken çok boyutlu ve
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