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626 Introdução à Teoria Geral <strong>da</strong> Administração· IDALBERTO CHIAVENATO<br />

21. Joseph M. Juran, A Quali<strong>da</strong>de desde o Projeto, São<br />

Paulo, Pioneira, 1992.<br />

22. Daniel Morris e Joel Brandon, Reengenharia: Reestruturando<br />

a sua Empresa, São Paulo, Makron<br />

Books, 1994, p. 11.<br />

23. Michael Hammer e James Champy, Reengenharia:<br />

Revolucionando a Empresa, Rio de Janeiro, Campus,<br />

1994.<br />

24. Michael Hammer e James Champy, Reengenharia,<br />

op. cit., p. 37-38.<br />

25. Thomas H. Davenport, Reengenharia de Processos:<br />

Como Inovar na Empresa Através <strong>da</strong> Tecnologia <strong>da</strong><br />

Informação, Rio de Janeiro, Campus, 1994, p.<br />

234.<br />

26. Michael Hammer e James Champy, Reengenharia,<br />

op. cit., p. 51-65.<br />

27. I<strong>da</strong>lberto Chiavenato, Manual de Reengenharia:<br />

Um Guia para Reinventar sua Empresa com a Aju<strong>da</strong><br />

<strong>da</strong>s Pessoas, São Paulo, Makron Books, 1995,<br />

p.29-31.<br />

28. Baseado em: Alan D. Meyer, James B. Góes &<br />

Geoffrey R. Brooks, "Organizations in Disequilibrium:<br />

Environmental Jolts and Industry Revolutions"<br />

in George Huber & Wil1iam H. Glick<br />

(eds.), Organizational change and Redesign,<br />

Nova York, Oxford Unicersity Press, 1992, p.<br />

66-111.<br />

29. Howard Rothman, "You Need Not Be Big to Benchmark",<br />

Nation's Business, December 1992, p.<br />

64-65.<br />

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Makron Books, 1993.<br />

31. Robert Camp, Benchmarking: O Caminho <strong>da</strong> Quali<strong>da</strong>de<br />

Total, São Paulo, Pioneira, 1993.<br />

32. I<strong>da</strong>lberto Chiavenato, Os Novos Paradigmas:<br />

Como as Mu<strong>da</strong>nças Estão Mexendo com as Empresas,<br />

São Paulo, Atlas, 1996, p. 144.<br />

33. John R. Schermerhorn, Jr., Management, Nova<br />

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34. John S. Oakland, Gerenciamento <strong>da</strong> Quali<strong>da</strong>de Total-<br />

TQM, op. cit., p. 185.<br />

35. John S. Oakland, Gerenciamento <strong>da</strong> Quali<strong>da</strong>de Total<br />

- TQM, op. cit., p. 184.<br />

36. Peter F. Drucker, Socie<strong>da</strong>de Pós-Capitalista, São<br />

Paulo, Pioneira, 1994.<br />

37. Kim Heldman, Gerência de Projetos: Guia para o<br />

exame oficial do PMI, Rio de Janeiro, Editora<br />

Campus, 2002, p. 4-5.<br />

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Paulo, Caderno de Economia, 22 de agosto de<br />

1999, p. B2.<br />

39. Thomas A. Stewart, Capital Intelectual: A Vantagem<br />

Competitiva <strong>da</strong>s Empresas, Rio de Janeiro,<br />

Editora Campus, 1998.<br />

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Toms Wayne, Corporate Instinct: Building a Knowing<br />

Enterprise for the 21st Century, Van Nostrand<br />

Reinhold, 1997.<br />

41. Doroty Leonard-Barton, Wellspring ofKnowledge:<br />

Building and Sustaining the Sources ofInnovation,<br />

Harvard Business School Press, 1995.<br />

42. Ikurijo Nonaka & Hirotaka Takeuchi, Criação de<br />

Conhecimento na Empresa, Rio de Janeiro, Editora<br />

Campus, 1996.<br />

43. Paul A. Alaire, "Managing for Knowledge: The Business<br />

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papel do Xerox na TI, apresentado em Roma, novembro<br />

de 1997, vide: www:xerox.com.<br />

44. Karl Erik Sveiby, A Nova Riqueza <strong>da</strong>s Organizações:<br />

Gerenciando e Avaliando Patrimônios de Conhecimento,<br />

Rio de Janeiro, Editora Campus,<br />

1997, p. 9-12.<br />

45. Thomas A Stewart, Capital Intelectual: A Vantagem<br />

Competitiva <strong>da</strong>s Empresas, op. cito<br />

46. Jeanne C. Meister, Educação Corporativa: A Gestão<br />

do Capital Intelectual através <strong>da</strong>s Universi<strong>da</strong>des<br />

Corporativas, São Paulo, Makron Books, 1999.<br />

47. A<strong>da</strong>ptado de: K. E. Sveiby, The New Organizational<br />

Wealth: Managing and Measuring Knowledge-Based<br />

Assets, San Francisco, Cal, Berrett- Koehler<br />

Publ., Inc., 1997, p. 27.<br />

48. Peter Senge, The Fifth Discipline: The Art and Practice<br />

of the Learning Organization, Nova York,<br />

Double<strong>da</strong>y, 1990.<br />

49. Chrys Argyris & Donald Schõn, Organizational<br />

Learning: A Theory of Action Perspective, Readings,<br />

Mass., Addison-Wesley Publ., 1978.<br />

50. S. Zuboff, In the Age of the Smart Machine, Nova<br />

York, BasicBooks, 1988.<br />

51. Peter Senge, C. Roberts, R. Ross, B. Smith & Art<br />

Kleiner, The Fifth Discipline Fieldbook, Londres,<br />

Nicholas Brealey, 1994.<br />

52. Peter Senge, C. Roberts, R. Ross, B. Smith & Art<br />

Kleiner, The Fifth Discipline Fieldbook, op. cito<br />

53. Peter Senge, Art Kleiner, Charlotte Roberts, Richard<br />

Ross, George Roth & Bryan Smith. The<br />

Dance of Change: The Challenges of Sust.úning<br />

Momentum in Learning Organi::Jtiolls. ~~.2<br />

York, Double<strong>da</strong>y/Currency. 1999.<br />

54. Arie de Geus, The Living Comp.lIf}·. ~.a l--'<br />

Double<strong>da</strong>y. 1997.<br />

55. Peter Senge. An KIeiner. Chw'J__ • , --Ji lichard<br />

Ross., George Ro<strong>da</strong> .I[ ....SíIiiII.,..,

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