NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Archive, and Restore interface on the client. For the General tab, click NetBackup Client Properties on the File menu; for Clients tab, click Specify NetBackup Machines on the File menu. ◆ The bp.conf file on Macintosh clients. ◆ The bp.ini file on OS/2 and NetWare target clients. 2. On clients and servers, verify that the name service is set up to correctly resolve the NetBackup client names. NetBackup Status Code: 49 Message: client did not start Explanation: The client failed to start up correctly. Recommended Action: 1. Verify that software is installed on the client and it is the correct version. If necessary, reinstall the client software. 2. Check for full file systems on the client. 3. Enable detailed debug logging on the client: ◆ Create bpcd and bpbkar (Windows only) debug log directories. ◆ Increase the debug or log level as explained in the debug log topics in Chapter 3. 4. Retry the operation and examine the resulting logs. 5. On SGI IRIX 6.2/6.4 systems, clients may be missing the libdbm.so shared library. Refer to the SGI/IRIX install CD-ROM for the eoe.sw.dmi package. NetBackup Status Code: 50 Message: client process aborted Explanation: The client backup aborted. One instance when this code appears is if a NetBackup master or media server is shut down or rebooted when a backup or restore is in process. Recommended Action: 1. Enable detailed debug logging: ◆ Create a bpbkar debug log directory (Windows only). 86 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 4, NetBackup Status Codes and Messages 87 Status Codes ◆ Create a bpcd debug log directory (this log is created automatically on Macintosh clients.) ◆ Increase the debug or log level as explained in the debug log topics in Chapter 3. 2. Retry the operation and examine the resulting logs. 3. This problem can sometimes be due to a corrupt binary. On a Windows client, check the bpinetd.exe, bpcd.exe, bpbkar32.exe, and tar32.exe executables located in the install_path\NetBackup\bin folder on the client. Reinstall the client if these executables are not the same size as on other Windows clients or are not at the same release level or do not have the same NetBackup patches applied as other Windows clients. NetBackup Status Code: 51 Message: timed out waiting for database information Explanation: The catalog process did not respond within five minutes. Recommended Action: 1. Verify that the NetBackup Database Manager service is running. 2. Verify that there is space in the file system that contains the NetBackup catalogs. 3. Create bpbrm and bpdbm debug log directories on the server and retry the operation. 4. Look in the debug log files to find more information on the problem. NetBackup Status Code: 52 Message: timed out waiting for media manager to mount volume Explanation: The requested volume was not mounted before the timeout expired. This error can also occur if the volume happens to be a cleaning tape but was not specified as a cleaning tape. Another possible cause: if the last available drive has a mount request for a non-backup (such as a restore), then a backup requiring the same drive is initiated before the mount completes. This is due to the drive not being reported as busy until the mount completes. Recommended Action: NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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O P NetBackup 4.5 Troubleshooting G
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