NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
6. Examine other debug logs or the status on the client.
7. If a backup on a Windows NetBackup client fails with status code 11 and the client is
using Open Transaction Manager (OTM) for open file management, it is possible that
the error was caused by the OTM cache file being full. If this is the case and bpbkar
debug logs are turned on, a message similar to the following should appear at the end
of the backup:
04/28/99 11:27:56 AM: [216]: ERR - OTM Error:0xe0001005
04/28/99 11:27:59 AM: [216]: INF - OTM Terminate - disabled for all
processes
04/28/99 11:27:59 AM: [216]: FTL - Backup operation aborted!
If this error is encountered, try one of the following (the first is preferred):
◆ Set maximum OTM cache size to zero (0); at run time, OTM will determine how
much cache is needed and set it accordingly.
◆ Increase either the initial OTM cache size or the maximum OTM cache size on
your own, depending on the requirements of your installation and your usage of
OTM.
If resizing OTM cache does not fix the problem, you may not have enough free disk
space.
NetBackup Status Code: 12
Message: file open failed
Explanation: An open of a file failed.
Recommended Action:
◆ For NetBackup ServerFree Agent only:
Status code 12 may appear in the /usr/openv/netbackup/logs/bptm or bpdm
log, accompanied by the following:
tpc_read_config failed: cannot open file
/usr/openv/volmgr/database/3pc.conf
This may indicate that the policy is configured with either NetBackup Media Server
or Third-Party Copy Device as the offhost backup method, but that the 3pc.conf file
does not exist or is in the wrong location. (When upgrading from NetBackup 4.0V to
4.5, you must recreate the 3pc.conf file.) For instructions on creating the 3pc.conf
file, refer to the latest version of the NetBackup ServerFree Agent System Administrator’s Guide.
66 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows