NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Troubleshooting with the Debug Logs
NetBackup 4.5 Troubleshooting Guide for Windows
15:29:59.695 [3292.3280] bpcd main: BPCD_GET_FILE_REC_RQST
15:29:59.695 [3292.3280] bpcd_get_file_rec: received mediaid: BE0001
15:29:59.695 [3292.3280] bpcd_get_file_rec: received keyword: 22
15:29:59.695 [3292.3280] bpcd_get_file_rec: received path: /
15:29:59.695 [3292.3280] bpcd_get_file_rec: received client: adaj
15:29:59.695 [3292.3280] bpcd_get_file_rec: received dirs_only: 0
15:29:59.695 [3292.3280] bpcd_get_file_rec: received depth: 3
15:29:59.695 [3292.3280] createProcessWithOutput: CreateProcess of
>D:\nb\NetBackup\bin\bptm.exe -guid -ev BE0001 -cmd<
15:29:59.975 [3292.3280] MediaID2MediaGuid: Backup Exec media id BE0001 has
guid {6EE3FFEF-B111-4EDD-97C1-78931D988268} (voldb: dell_2)
15:29:59.985 [3292.3280] bpcd_get_file_rec: Successfully loaded beutil.dll
15:29:59.985 [3292.3280] bpcd_get_file_rec: Obtained pointer to
BEopen_file_rec
15:29:59.985 [3292.3280] bpcd_get_file_rec: Obtained pointer to
BEread_file_rec
15:29:59.985 [3292.3280] bpcd_get_file_rec: Obtained pointer to
BEclose_file_rec
15:29:59.995 [3292.3280] BEopen_file_rec: Unable to connect to the Backup
Exec engine on the local host
15:29:59.995 [3292.3280] bpcd_get_file_rec: closing connection
15:30:00.005 [3292.3280] FreeBELibrary: Successfully unloaded beutil.dll
Backup Exec File Restore Problems
The NetBackup user interfaces restore Backup Exec files using the NetBackup-internal
C_BPRESTORE_4_5 restore protocol.
To determine if the restore request has reached bprd, check whether or not the following
line appears in the bprd debug log:
16:10:56.824 [2540.3248] process_request: command C_BPRESTORE_4_5
(80) received
The NetBackup user interfaces and commands must explicitly indicate that a list of
Backup Exec files or both Backup Exec and NetBackup files need to be restored. To
determine if the correct restore options have been specified, check that the following text
appears in the bprd debug log:
If only Backup Exec files need to be restored:
16:10:59.618 [2540.3248] restorefiles: clnt_flops = 524288
484 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows