NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 77
Status Codes
For detailed troubleshooting information, create a debug log directory for the process that
returned this status code, retry the operation, and check the resulting debug log.
NetBackup Status Code: 27
Message: child process killed by signal
Explanation: A child of the process reporting this error was killed. This can occur because
the backup job was terminated or the child process was terminated by another error. This
problem can also occur if a NetBackup process was terminated through Task Manager or
another utility.
Recommended Action: Check the NetBackup All Log Entries report for clues on where
and why the failure occurred. For detailed troubleshooting information, create a debug
log directory for the process that you suspect of returning this status code. Then, retry the
operation and check the resulting debug log.
NetBackup Status Code: 28
Message: failed trying to fork a process
Explanation: A CreateProcess failed. This may be due to:
◆ An overloaded system
◆ Insufficient swap space or physical memory
◆ Too many processes running on the system
Recommended Action: Check the NetBackup All Log Entries report for clues on where
and why the failure occurred. For detailed troubleshooting information, create debug log
directories for the processes that you suspect of returning this status code. Then, retry the
operation and check the resulting debug logs.
NetBackup Status Code: 29
Message: failed trying to exec a command
Explanation: A command could not be executed. This can occur because the permissions
of the command do not allow it to be executed, or there is lack of system resources such as
memory and swap space.
Recommended Action:
1. Check the NetBackup All Log Entries report for clues on where and why the failure
occurred.
2. Check the permissions on the command to be executed.
NetBackup 4.5 Troubleshooting Guide for Windows