NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Troubleshooting with the Debug Logs
NetBackup 4.5 Troubleshooting Guide for Windows
This problem is more likely to occur with non-barcoded robotic media. The NetBackup
media id of the Backup Exec media required for the restore can be obtained from the
NetBackup job progress log. For example:
13:50:01 (11.xxx) Media id A00000 is needed for the restore.
The NetBackup Media Manager volume database can be queried to determine the
ADAMM GUID (ADAMM GUID field of a Media Manager volume database record), the
description and residence (robot and slot number) of the media id. (The media id is
A00000 in the above example.) The Backup Exec cartridge label of the media can be
determined from the “description” field of the NetBackup Media Manager volume
database record.
If the ADAMM GUID (corresponding to the media id in the NetBackup Media Manager
volume database) is the same as the GUID obtained from the adamm.log
(C4B3BBAE-8B29-4823-ACE5-EBD546E1574B, in the above example), then the wrong
media may be present in the robot and slot indicated by the NetBackup Media Manager
volume database. Verify whether the correct Backup Exec media, identified by ADAMM
GUID and cartridge label, is actually present in the robot and slot as indicated by the
NetBackup Media Manager volume database record (corresponding to media id A00000,
in the above example).
A physical inventory of the robot can be performed to update the NetBackup Media
Manager volume database. Refer to the section “Updating the Media Manager Volume
Database with Respect to Backup Exec Media” in the NetBackup DataCenter System
Administrator’s Guide.
If the ADAMM GUID corresponding to the media id in the NetBackup Media Manager
volume database is not the same as the GUID obtained from the adamm.log, then
different ADAMM GUIDs are associated with the same media id in the NetBackup Media
Manager volume databases of the locally configured drives.
Run beconv with the -check_consistency option, to detect inconsistencies in the
NetBackup Media Manager volume database. Refer to the section “Using beconv with the
-check_consistency Option” in the NetBackup DataCenter System Administrator’s Guide.
492 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows