NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Ensure that the device files and optical drive library address are correct, since this
error may occur if the device paths or drive address was incorrectly configured. Use
the tpformat -o (overwrite) option if you want to reformat the optical platter. If the
platter is WORM (write-once, read-many), it cannot be reformatted.
Format Optical Status Code: 8
Message: tpformat: Must be root
Explanation: The format optical disk command tpformat was run by a non-root user.
Recommended Action: Execute tpformat only as the root user.
Format Optical Status Code: 9
Message: tpformat: Tape request failed
Explanation: The format optical disk command tpformat encountered a situation where
the optical volume could not be mounted.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Verify the integrity of the device and media, and check the system device files for
correctness according to the NetBackup Device Configuration Guide. Investigate robotic
errors and determine whether mount requests are being canceled by the
administrator.
310 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows