NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 101
Status Codes
◆ The wrong media type. Verify that the media matches the drive type you are
using.
◆ Defective media. If this is the case, use the bpmedia command to set the volume
to the FROZEN state so it is not used for future backups.
◆ Incorrect drive configuration. Verify the Media Manager and system
configuration for the drive.
This often results in the media being frozen with a message, “too many data
blocks written, check tape/drive block size configuration.”
NetBackup Status Code: 85
Message: media read error
Explanation: The system device driver returned an I/O error while NetBackup was
reading from tape or a disk file.
Recommended Action:
1. For additional information, check the following:
◆ NetBackup Problems report to determine the device or media that caused the
error
◆ Event Viewer Application and System logs
2. Check for the following:
◆ A defective or dirty drive. Clean it or have it repaired (see the tpclean
command for cleaning).
◆ Incorrect drive configuration. Verify the Media Manager and system
configuration for the drive.
◆ Defective media. In this case, you may not be able to recover all the data on the
media. Use the bpmedia command to set the volume to the FROZEN state so it is
not used for future backups.
◆ The wrong media type. Verify that the media matches the drive type you are
using.
NetBackup Status Code: 86
Message: media position error
Explanation: The system’s device driver returned an I/O error while NetBackup was
positioning media (tape).
Recommended Action:
NetBackup 4.5 Troubleshooting Guide for Windows