NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Explanation: A media management interface attempted to wait for a child process to complete, but unexpectedly found that there was no such child process to wait for. Recommended Action: Examine interface output and debug logs for a more detailed message error. 1. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or by executing the command’s verbose option, if available. 2. Retry the operation (or try using a different media management interface) and examine the logs. Media Manager Status Code: 65 Message: volume group does not exist Explanation: While processing a request, a volume group could not be found within the existing volume entries in the volume database. Recommended Action: 1. Examine the daemon debug log for a more detailed message on the system error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon, or start vmd with the verbose option. b. Retry the operation and examine the logs. 2. Check for data integrity or consistency problems in the volume database by using a media management interface or vmdb_dump. Delete or move volume entries so that the volume group issues are corrected. Media Manager Status Code: 66 Message: no cleaning tape available Explanation: The volume database was queried for cleaning tapes by robot number. No cleaning tape in the specified robot with available cleanings remaining was found in the volume database. Recommended Action: 232 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 233 Status Codes Either add cleaning tapes to the robot (physically, and logically in the volume database with a media management interface), or change the number of allowed cleanings if a cleaning tape is already configured and the cleaning tape is to be used beyond its allocated use cycles. Then reissue the cleaning request, or wait for the cleaning request to be automatically submitted when a drive in the robot once again needs cleaning. Media Manager Status Code: 67 Message: unable to send exit status Explanation: vmd could not send the status of a requested operation to the requestor. (vmd is the Media Manager volume daemon on UNIX and the NetBackup Volume Manager service on Windows.) Recommended Action: 1. Examine the daemon debug log for a more detailed message on the system error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon, or start vmd with the verbose option. b. Retry the operation and examine the logs. 2. Obtain the specific send or write system call failure from the debug log, and investigate operating system functionality related to the failure. 3. Check to see whether the command or application interface sending the request is aborting prematurely, as follows: enable reqlib debug logs, retry the operation, check the debug logs, and observe application interface output. Media Manager Status Code: 68 Message: too many volumes in volume group Explanation: A request was made to add or change volumes in the volume configuration, and the limit for the allowed number of volumes in a volume group was reached. The limit for the number of volumes in a volume group is based on the number of volumes allowed in a particular type of robot. Recommended Action: NetBackup 4.5 Troubleshooting Guide for Windows
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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