NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Robotic Status Code: 208
Message: Requested slot is empty
Explanation: No media was found in a specified slot. The volume configuration may not
be consistent with the physical contents of the robotic library that is associated with the
volume.
Recommended Action: Install or realign the container/holder for the media if it was
missing or misaligned. Place media right-side-up in the slot if the media is upside-down.
Check to see if the requested slot is reserved to the robotic library for internal use.
Physically correct issues within the robotic library, or use a media management interface
to correct the volume configuration.
Robotic Status Code: 209
Message: Unable to open drive
Explanation: The drive could not be opened. The drive configuration may be incorrect
and the drive may be logically DOWN. Also, the drive may never have become ready
after media was placed in the drive.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for messages
related to the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting ltid (the device daemon on UNIX or NetBackup Device Manager
service on Windows).
b. Retry the operation and examine the logs.
2. Check for improperly configured cleaning media or interference with the drive
cleaning operation. Check for bad media which may have led to the drive not
becoming ready after media was placed within it.
3. To avoid configuring incorrect device paths and device names, which is a common
root cause of drive open problems, use the Device Configuration wizard (on
supported device discovery platforms) so that device paths and device names can be
automatically configured. Resolve the situation by referring to troubleshooting
methods or investigating the system log messages related to the specific error leading
to the open failure.
342 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows