NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows This script lists all volumes in the Media Manager volume configuration, and augments that list with information on the volumes currently assigned to NetBackup. 2. If the storage unit and volume pool appear to have media, verify the following: ◆ Volume is not FROZEN or SUSPENDED. Check for this condition by using the NetBackup Media List report. If the volume is frozen or suspended, use the bpmedia command to unfreeze or unsuspend it (if that is desired). ◆ Volume has not expired or exceeded its maximum number of mounts. ◆ Volume Database Host name for the device is correct. If you change the Volume Database Host name, stop and restart the NetBackup Device Manager service. ◆ The correct host is specified for the storage unit in the NetBackup configuration. The host connection should be the server (master or media) that has drives connected to it. ◆ The Media Manager volume configuration has media in the correct volume pool and unassigned or active media is available at the required retention level. Use the NetBackup Media List report to show the retention levels, volume pools, and status (active and so on) for all volumes. Use the NetBackup Media Summary report to check for active volumes at the correct retention levels. 3. In some configurations, the NetBackup bptm process is rejected when requesting media from the NetBackup Volume Manager service because that service cannot determine the name of the host that is making the request. This can be due to incorrect network configuration involving: ◆ Multiple network interfaces ◆ Running DNS and not having reverse addressing configured 4. Create bptm and vmd debug log directories and retry the operation. 5. Examine the bptm debug log to verify that bptm is connecting to the correct system. If an error is logged, examine the vmd log. On Windows, the vmd log is: install_path\Volmgr\debug\daemon\xxxxxx.log 6. If this is a new storage unit, and this is the first attempt to use it, stop and restart NetBackup on the master server. 106 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Note The bptm debug logs (in verbose mode) usually show the NetBackup media selection process. Chapter 4, NetBackup Status Codes and Messages 107 Status Codes NetBackup Status Code: 97 Message: requested media id is in use, cannot process request Explanation: An operation was requested on a media ID that is in use. An example of this is attempting to suspend or freeze a volume while it is being used for a backup or restore. Recommended Action: Retry the command when the volume is not in use. Use the Device Monitor to determine if the volume is in use. NetBackup Status Code: 98 Message: error requesting media (tpreq) Explanation: The tape manager (bptm) received an error when requesting a media mount from the NetBackup Device Manager service. Recommended Action: Check the NetBackup Problems report to determine the reason for the failure. The most common cause is that the NetBackup Device Manager service on Windows is not running. Start it if necessary. NetBackup Status Code: 99 Message: NDMP backup failure Explanation: None of the paths in your NDMP policy file list was backed up successfully. Recommended Action: Check the NetBackup All Log Entries report for more information. A possible cause for this error is that none of the backup paths exist on the NDMP host. NetBackup Status Code: 100 Message: system error occurred while processing user command Explanation: A system call failed in bparchive, bpbackup, bplist, or bprestore. Recommended Action: 1. Enable debug logging for bparchive, bpbackup, bplist, or bprestore (as appropriate) by creating debug log directories for them. 2. Retry the operation and check the resulting logs. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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Page 69 and 70: NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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