NetBackup 4.5 Troubleshooting Guide for Windows - Symantec
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong><br />

<strong>Troubleshooting</strong> Installation and Configuration Problems<br />

3. If you found and corrected any configuration problems, retry the operation and check<br />

<strong>for</strong> <strong>NetBackup</strong> status codes or messages.<br />

a. Check the All Log Entries report <strong>for</strong> <strong>NetBackup</strong> errors <strong>for</strong> the appropriate time<br />

period. This report can show the context in which the error occurred and can<br />

often have specific in<strong>for</strong>mation that is useful when the error can result from a<br />

variety of problems.<br />

If the problem involved a backup or archive, check the Backup Status report. This<br />

report gives you the status code.<br />

If you find a status code or message in either the Backup Status or All Log Entries<br />

report, go to the “<strong>NetBackup</strong> Status Codes and Messages” chapter or “Media<br />

Manager Status Codes and Messages” chapter and per<strong>for</strong>m the recommended<br />

corrective actions.<br />

b. If the problem pertains to device or media management and either <strong>NetBackup</strong><br />

does not provide a status code or you cannot correct the problem by following the<br />

instructions in status codes chapters, check the Event Viewer Application log <strong>for</strong><br />

<strong>NetBackup</strong> entries.<br />

c. Check appropriate debug logs that are enabled and correct problems you detect.<br />

If these logs are not enabled, enable them be<strong>for</strong>e your next attempt. For more<br />

in<strong>for</strong>mation, see the “Using the Logs and Reports” chapter.<br />

d. If you per<strong>for</strong>med corrective actions as a result of step a through step c, retry the<br />

operation. If you did not per<strong>for</strong>m corrective actions or the problem persists, go to<br />

the next section, “General Test and <strong>Troubleshooting</strong> Procedures.”<br />

To Resolve Device Configuration Problems<br />

Certain auto-configuration warning messages are displayed in the second panel of the<br />

Device Configuration wizard if the selected device meets any of the following conditions:<br />

◆ Not licensed <strong>for</strong> <strong>NetBackup</strong> BusinesServer<br />

◆ Exceeds a license restriction<br />

◆ Has inherent qualities that make it difficult to auto-configure<br />

These are the messages relating to device configuration, along with explanations and<br />

recommended actions:<br />

Message: Drive does not support serialization<br />

12 <strong>NetBackup</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> - <strong>Windows</strong> NT/2000<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong>

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