NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Troubleshooting with the Debug Logs NetBackup 4.5 Troubleshooting Guide for Windows As shown above, the redirection path (beRedirectionPath) has been specified as D:\Public\Restored. Since the browse_client (redeemer) is the same as the destination_client (redeemer), and since the browse_client is of type Windows (client_type = 13), the destination client is of type Windows. Since we are restoring to Windows, the path should be of the format \D$\Public\Restored. But the path was incorrectly formatted and the Backup Exec job was not started. This can be seen in the bpcd log below. 16:27:00.555 [1516.1420] GetRedirectionDeviceAndPath: Format of Redirection path is not correct. Correct format for NT target is "\Share-Name\Directory1" 16:27:00.555 [1516.1420] SetRestoreJobProperties: Error in redirection 16:27:00.555 [1516.1420] StartRestoreJob: Restore Job properties could not be set. 16:27:00.555 [1516.1420] write_BE_restore_progress: sending job status message to bprd: JOB_NO_START_R:REDEEMER 16:27:00.555 [1976.988] bpcd main: BPCD_LOG_RQST_NO_STATUS 16:27:00.555 [1516.1420] FreeBELibrary: Successfully unloaded beutil.dll Example 5: If a Backup Exec restore job requires media that has been misplaced, the restore job fails. The progress log of the restore job indicates the location of the Backup Exec job log file that contains the reason for the failure. Following is an example of such a NetBackup progress log: 13:49:42 2/5/2002: Restore Started 13:50:01 (11.xxx) Media id A00000 is needed for the restore. 13:50:01 (11.001) Restoring from image created 12/17/2001 01:27:18 PM 13:50:10 (11.001) Backup Exec restore job started on host ANTRIKSH 13:52:10 (11.001) Backup Exec restore job failed. See file ’\\ANTRIKSH\C$\nbu\BackupExec\Data\BEX09.txt’ for details 13:52:12 (11.001) Status of restore from image created 12/17/2001 01:27:18 PM = the restore failed to recover the requested files 13:52:13 (11.xxx) INF - Status = the restore failed to recover the requested files. 490 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Troubleshooting with the Debug Logs In the following log file, the message “User canceled a Physical Volume Library operation” implies that Backup Exec could not get the required media from NetBackup Media Manager. This can happen when the media is misplaced. For example: Backup Exec job progress log (BEX09.txt): Error - Mount failed. ^ ^ ^ ^ ^ User canceled a Physical Volume Library operation. Unable to acquire device for the specified pool and media ^ ^ ^ ^ ^ User canceled a Physical Volume Library operation. The adamm.log file in the Backup Exec install path indicates the ADAMM GUID of the media that was required for the restore. The adamm.log file indicates whether or not the media was misplaced. In the following example log, the text “MountMedia failure - requested media not found” indicates that the Backup Exec media having ADAMM GUID C4B3BBAE-8B29-4823-ACE5-EBD546E1574B was misplaced. The Backup Exec install path can be obtained from the following registry value: HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Install\Path This is the adamm.log file in the Backup Exec install path: [1012] 02/05/02 13:52:07 MountMedia failure - requested media not found. [1012] 02/05/02 13:50:10 PvlSession::Mount( {C4B3BBAE-8B29-4823-ACE5-EBD546E1574B}, 1, 1, 4294967295 ) Job ID = 689276194, Job Name = "Restore 2915851e" Drive Pool = {FFFFFFFF-0000-0000-0000-000000000000} "NetBackup Drives" Media Set = {00000009-0004-0000-0000-000000000000} "Backup Exec and Windows NT Backup Media" ERROR = 0xA000810F (E_PVL_USER_ABORTED) How to locate misplaced Backup Exec media If the media are robotic and have barcodes, plus the robotic library has a barcode reader, a NetBackup robot inventory update must be run on the robot in which the media reside. Appendix D, Backup Exec Tape Reader for NetBackup 491 NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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Page 487 and 488: Backup Exec Tape Reader for NetBack
Page 493 and 494: ◆ Backup Exec 8.x Device & Media
Page 497 and 498: Examples NetBackup 4.5 Troubleshoot
Page 501 and 502: Troubleshooting with the Debug Logs
Page 503: NetBackup 4.5 Troubleshooting Guide
Page 507 and 508: Glossary access control list (ACL)
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Page 533 and 534: wildcard characters Microsoft Windo
Page 535 and 536: Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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