NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
1. Examine command output, debug logs, and system logs for a more detailed message
on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Identify the target components (for example, vmd and robotic processes on local or
remote hosts) and verify that all Media Manager binaries are at compatible version
level.
Media Manager Status Code: 7
Message: daemon terminated
Explanation: The process is inactive or is terminating (or has terminated) from an event or
signal, or as a direct result of a request from an authorized user or process.
Recommended Action: If the targeted product component is needed but has terminated,
restart the daemons/services on the targeted host.
Media Manager Status Code: 8
Message: invalid media ID
Explanation: A process performing a media-related operation encountered an empty or
incorrectly formatted media identifier, or was passed a media ID that could not be
operated on as requested.
Recommended Action:
1. Examine command output and debug logs for a more detailed message on the error,
as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Ensure that the media ID, where requested, is not blank.
204 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows