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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong><br />

1. To avoid configuring device paths that are already in use, use the Device<br />

Configuration wizard (on supported device discovery plat<strong>for</strong>ms) so that device paths<br />

and device names are automatically configured.<br />

2. Display the device configuration using tpconfig -d or a device configuration<br />

interface to see the robotic in<strong>for</strong>mation that is already configured. On <strong>Windows</strong> hosts<br />

where there are multiple ways to configure robots (changer names or<br />

port/bus/target/LUN), check the operating system configuration or registry <strong>for</strong><br />

changer names and their associated SCSI paths. Check <strong>for</strong> detailed errors from the<br />

command or user interface output.<br />

Device Configuration Status Code: 24<br />

Message: Incomplete robot in<strong>for</strong>mation<br />

Explanation: On a request to change the device configuration, some of the required robot<br />

in<strong>for</strong>mation was not specified.<br />

Recommended Action: Check the command usage and reissue the request with all<br />

required robot in<strong>for</strong>mation specified.<br />

Device Configuration Status Code: 25<br />

Message: Robot drive number in use <strong>for</strong> this robot<br />

Explanation: On a request to change the device configuration, the specified drive address<br />

in the robot was found to be already in use by another drive in the device configuration.<br />

Recommended Action: The drive address in the robot is the robot drive number <strong>for</strong> most<br />

robot types, the ACS/LSM/PANEL/DRIVE coordinates <strong>for</strong> ACS robots, or a vendor<br />

drive name <strong>for</strong> TLH and TLM robots. Two drives cannot have the same drive address in a<br />

robot in a given device configuration. If the drive addresses need to be adjusted, either<br />

delete one of the drives or make use of an unused drive address as a temporary state. For<br />

example, if a robot has two drives with robot drive numbers 1 and 2 that need to be<br />

swapped, change one drive to use robot drive number 3 temporarily, change the other<br />

drive to use robot drive number 1 or 2 as appropriate, and finally change the first drive to<br />

the open robot drive address 1 or 2.<br />

Device Configuration Status Code: 27<br />

Message: Invalid drive type <strong>for</strong> the robot<br />

Explanation: On a request to configure a drive to be in a robot, it was found that the drive<br />

type was not valid <strong>for</strong> the selected robot type.<br />

294 <strong>NetBackup</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> - <strong>Windows</strong> NT/2000<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong>

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