NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Troubleshooting with the Debug Logs NetBackup 4.5 Troubleshooting Guide for Windows bpcd will be launched on host dell_2 and will launch bptm to obtain the ADAMM GUID corresponding to Media Manager media ID BE0001. This can be seen in the bpcd debug log on the media server host for text such as the following: 16:11:00.950 [1660.3324] bpcd main: BPCD_RESTORE_IMAGE_FILES_RQST 16:11:00.960 [1660.3324] bpcd_restore_image_files: browse_client= adaj 16:11:00.960 [1660.3324] bpcd_restore_image_files: requesting_client= adaj 16:11:00.960 [1660.3324] bpcd_restore_image_files: destination_client= adaj 16:11:00.960 [1660.3324] bpcd_restore_image_files: client_type= 13 16:11:00.960 [1660.3324] bpcd_restore_image_files: mediaid= BE0001 16:11:00.960 [1660.3324] bpcd_restore_image_files: keyword= 22 16:11:00.980 [1660.3324] bpcd_restore_image_files: obj_desc= NULL 16:11:00.980 [1660.3324] bpcd_restore_image_files: keep= 1 16:11:00.980 [1660.3324] bpcd_restore_image_files: progress_file= /G/nb/NetBackup/logs/user_ops/adonijah/logs/NBWIN007 16:11:00.980 [1660.3324] bpcd_restore_image_files: rename_file= NONE 16:11:00.980 [1660.3324] bpcd_restore_image_files: commit= 0 16:11:00.980 [1660.3324] bpcd_restore_image_files: dirByteCount= 0 16:11:00.980 [1660.3324] bpcd_restore_image_files: tempDirectory= NONE 16:11:00.980 [1660.3324] bpcd_restore_image_files: mountDatabase= 0 16:11:00.980 [1660.3324] bpcd_restore_image_files: beFilePathLen= 19 16:11:00.980 [1660.3324] bpcd_restore_image_files: beRedirectionPath= \f$\temp\be_restore 16:11:01.010 [1660.3324] createProcessWithOutput: CreateProcess of >D:\nb\NetBackup\bin\bptm.exe -guid -ev BE0001 -cmd< 16:11:01.992 [1660.3324] MediaID2MediaGuid: Backup Exec media id BE0001 has guid {6EE3FFEF-B111-4EDD-97C1-78931D988268} (voldb: dell_2) The previous text indicates that bptm obtained the ADAMM GUID {6EE3FFEF-B111-4EDD-97C1-78931D988268} corresponding to Media Manager media ID BE0001 from the Media Manager volume database on host voldb (dell_2). A portion of the bpcd debug log below shows the Backup Exec files being added to the restore selection list and the restore job being launched on host dell_2: 16:11:04.185 [1660.3324] StartRestoreJob: adding Backup Exec path: util\mykill to selection list 16:11:04.185 [1660.3324] StartRestoreJob: adding Backup Exec file: pkill.cpp to selection list 16:11:04.185 [1660.3324] GetRedirectionDeviceAndPath: NT Share Name f$ 486 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
Troubleshooting with the Debug Logs 16:11:04.185 [1660.3324] SetRestoreJobProperties: Device Name: \\ADAJ\f$ 16:11:04.185 [1660.3324] SetRestoreJobProperties: Path: temp\be_restore 16:11:06.318 [1660.3324] SetBEDrivesToUnknown: Obtained 2 drives 16:11:09.162 [1660.3324] write_BE_restore_progress: sending job status message to bprd: JOB_START:DELL_2 A portion of the bpcd debug log below shows that the Backup Exec job was successfully completed: 16:12:17.889 [1660.3324] StartBERestoreJob: Backup Exec Job Status: 5 16:12:17.889 [1660.3324] write_BE_restore_progress: sending job status message to bprd: JOB_SUCCESS 16:12:19.311 [1660.3324] FreeBELibrary: Successfully unloaded beutil.dll A portion of the bprd debug log below shows bprd receiving the JOB_START and JOB_SUCCESS status from bpcd: 16:11:09.162 [2540.3248] close_BE_restore_connection: recieved JOB_START from bpcd 16:12:17.889 [2540.3248] close_BE_restore_connection: recieved JOB_SUCCESS from bpcd 16:12:17.889 [2540.3248] close_BE_restore_connection: sending disconnect request to bpcdor command line. Examples NetBackup 4.5 Troubleshooting Guide for Windows By looking at the debug logs, the exact stage where a file restore problem occurred can be determined. Example 1: If the bprestore command did not specify the -F parameter, the bprd debug log indicates that client_flops has not been set: 16:22:54.735 [3476.2644] restorefiles: clnt_flops = 0 Example 2: If the NetBackup Volume Manager service is not running on the media server that contains the Backup Exec catalogs corresponding to the image, the bpcd and bptm debug logs indicate the problem. The following is an example bpcd log on the media server that contains the Backup Exec catalogs corresponding to the image: 16:25:25.918 [1600.4028] bpcd main: BPCD_RESTORE_IMAGE_FILES_RQST 16:25:25.918 [1600.4028] bpcd_restore_image_files: browse_client= adaj 16:25:25.918 [1600.4028] bpcd_restore_image_files: requesting_client= adaj 16:25:25.918 [1600.4028] bpcd_restore_image_files: destination_client= adaj 16:25:25.918 [1600.4028] bpcd_restore_image_files: client_type= 13 16:25:25.918 [1600.4028] bpcd_restore_image_files: mediaid= BE0001 Appendix D, Backup Exec Tape Reader for NetBackup 487 NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Page 449 and 450: NetBackup 4.5 Troubleshooting Guide
Page 451 and 452: Restores - NetWare Clients NetBacku
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Page 471 and 472: Media Manager Components Media Mana
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Page 487 and 488: Backup Exec Tape Reader for NetBack
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Page 497 and 498: Examples NetBackup 4.5 Troubleshoot
Page 499: NetBackup 4.5 Troubleshooting Guide
Page 507 and 508: Glossary access control list (ACL)
Page 509 and 510: ack up backup The act of copying an
Page 511 and 512: configuration consolidated eject co
Page 513 and 514: disaster recovery disk disk-image b
Page 515 and 516: global attributes GDM Dashboard GDM
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Page 523 and 524: port A location used for transferri
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Page 533 and 534: wildcard characters Microsoft Windo
Page 535 and 536: Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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