NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 249
Status Codes
1. Examine command output (if available) and debug logs for a more detailed message
on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. When using robot inventory update to make changes to the volume configuration,
ensure that all volumes of the same physical cartridge type (for example, 3590J in TLH
robots) are mapped to a single media type, such as HCART. This ensures that all
media in the robotic library can be mounted on drives with a compatible drive type.
3. When assigning volumes manually, specify the media type associated with the
volume. Check the device configuration to determine if the volume database host for
the device is consistent with the volume configuration in the volume database.
Applications may attempt to query multiple volume databases for volume-related
requests, so ensure that duplicate media IDs are not used in volume configurations
across multiple hosts. If duplicate IDs are found, either completely separate the
configurations by not sharing any devices, or remove volumes with duplicate media
IDs and consolidate volumes into one volume configuration. Always use barcodes
that are unique with respect to the six (6) least significant characters across all media
in all robots, or use media ID generation rules to ensure unique media IDs are
generated when using robot inventory update.
Media Manager Status Code: 96
Message: oprd returned abnormal status
Explanation: A request serviced by oprd (the operator request daemon/process) or by
rdevmi (the remote device management interface) returned an abnormal status.
Recommended Action:
1. On Windows, when auto-configuring devices or initiating the NetBackup Device
Manager service from a graphical or command line interface, ensure that the service
has not been disabled in the system services configuration.
NetBackup 4.5 Troubleshooting Guide for Windows