NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 307
Status Codes
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Verify integrity of the device and the media, and check the system device files for
correctness according to the NetBackup Device Configuration Guide. Examples of problems
that may have been encountered are:
a. Operating system error where exclusive access to the disk could not be set.
b. Operating system error while attempting to format the disk.
c. Cannot determine the name of the disk.
d. Operating system was unable to set the geometry.
e. Could not write the volume table of contents.
f. Cannot determine SCSI passthrough path to the device.
g. Cannot read capacity of the optical platter.
h. Cannot seek to write the volume header.
i. Optical volume format is not supported on the targeted platform.
Format Optical Status Code: 3
Message: tpformat: Cannot open
Explanation: The format optical disk command tpformat encountered a system, device,
or media error while trying to open the optical disk device.
Recommended Action:
NetBackup 4.5 Troubleshooting Guide for Windows