NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 357
Status Codes
1. Install the Shared Storage Option (SSO) license for mount requests to requeue when
physical drive resources are not available.
2. Since there is a fixed limit for the number of drives that can be in use at any one time,
optionally configure backup windows so the different storage units tied to the same
physical drives are active only at non-overlapping times. Also, raise (or set to infinite)
the media mount timeout to avoid job failures when the job cannot get a physical
drive due to the drives all being busy.
Robotic Status Code: 246
Message: Failed to find an available slot to inject to
Explanation: An attempt to inject a volume into a full library failed. This should only
occur when the library is full, meaning that all storage elements either contain media or
have been assigned media that is currently mounted in a drive. Note that some libraries
that support multiple media types restrict which type of media can be assigned to each
storage element. In this case, this error might occur even if some of the storage elements in
a library were not full. Since the empty storage elements may not match the media type
for the media you are trying to inject, the library is full for this media type.
Recommended Action: Clear the media access port, then re-inventory the robot by doing
a volume configuration update.
Robotic Status Code: 248
Message: Cannot recover aborted eject with this type of media access port
Explanation: An eject failed from a robot with a media access port that does not allow
automatic recovery of media.
Recommended Action: Manually remove any media remaining in the robot’s media
access port, then re-inventory the robot to ensure that NetBackup’s volume database
matches what is in the library. You can also use the robot’s utilities or the NetBackup
robtest utility to move the media from the robot’s media access port back to robotic
storage elements. In any case, re-inventory the robot to ensure that the NetBackup volume
database matches what is in the robot.
Robotic Status Code: 249
Message: Volume is in home slot
Explanation: Volume is currently in its home slot and ready for eject.
Recommended Action: None.
Robotic Status Code: 250
NetBackup 4.5 Troubleshooting Guide for Windows