NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 71
Status Codes
multiplexing was enabled on a third-party copy backup. The Third-Party Copy
Device offhost backup method is incompatible with multiplexing (the writing of
two or more concurrent backup jobs to the same storage device). You must
disable multiplexing for any third-party copy backups. If multiplexing is enabled,
the backup will fail.
◆ The media server may not have the correct 3pc.conf file entry for the client disk
needed for the backup. The following appears in the /usr/openv/netbackup
/logs/bpbkar log:
14:45:00.983 [15773] bpmap_mm_get_devid: GET_DEVICE_INDEX 1
EMC:SYMMETRIX:601092014000
14:45:00.986 [15773] bpbkar child_send_keepalives: keepalive
child started, pid = 15822
14:47:02.029 [15773] bpmap_mm_get_devid: keepalive child:
15822 killed
14:47:02.030 [15773] bpmap_mm_get_devid: DEVICE_INDEX -1
14:47:02.031 [15773] bpmap_send_extend: ERR - can’t obtain
device id string EMC:SYMMETRIX:601092014000
14:47:33.167 [15773] bpbkar Exit: ERR - bpbkar FATAL exit
status = 227: no entity was found
14:47:33.167 [15773] bpbkar Exit: INF - EXIT STATUS 227: no
entity was found
14:47:33.168 [15773] bpbkar Exit: INF - Close of stdout
complete
This shows that a particular device cannot be found in the 3pc.conf file on the
media server (14:47:02.031 [15773] bpmap_send_extend: ERR
- can’t obtain device id string EMC:SYMMETRIX:601092014000).
The problem is one of the following:
◆ The 3pc.conf file on the media server is outdated. Recreate the 3pc.conf
file.
◆ The media server is not on the same fibre channel network as the third-party
copy device and client disk. As a result, the 3pc.conf file does not have a
correct entry for the client disk. Run the bptpcinfo command with the
-x client_name option; this adds the client disk to the 3pc.conf file. For
each disk added to the file by means of bptpcinfo -x client_name, you
must add the device’s world-wide name (wwn=), as explained in the
NetBackup ServerFree Agent System Administrator’s Guide.
4. Compare the NetBackup version level on the server to that on the clients:
◆ On Windows NetBackup servers, check the
install_path\netbackup\version.txt file or the About NetBackup item on the
Help menu.
NetBackup 4.5 Troubleshooting Guide for Windows