NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Enabling Detailed Debug Logging
Troubleshooting the Administration Console
The NetBackup Administration Console is a suite of client-server applications that allow
administration of remote NetBackup servers. All administration is accomplished via the
application server of the NetBackup Administration Console. This application server is
made up of an authentication service and a user service.
The login request from the login dialog is sent to the authentication service for validation.
The user name and password have to be valid in the Windows/UNIX authentication
files/process.
After validation, the authentication service starts a user service under the user’s account.
Thereafter, all NetBackup administrative tasks are performed through that instance of the
user service.
On both UNIX and Windows, the authentication service is the bpjava-msvc application
and the user service is the bpjava-usvc application.
Some of the recommendations in Chapter 4 refer to enabling detailed debug logging and
examining log files. These are the instructions for this activity.
1. On the NetBackup client (*) or server specified in the login dialog, create the
bpjava-msvc and bpjava-usvc debug log directories in the
/usr/openv/netbackup/logs directory (UNIX) or in
install_path\NetBackup\logs (Windows). Refer to Debug Logs earlier in this
chapter for more information.
Note The NetBackup Java application server runs only on NetBackup UNIX clients. On
Windows, the NetBackup Java application server runs only on NetBackup master
servers.
2. On the UNIX machine where you execute the jnbSA or jbpSA commands, add the
following line to the Launch.properties or JBPSimple.properties file,
respectively, in the /usr/openv/java directory.
debugLevel=2
The log file name is displayed in the xterm window where you executed the jnbSA or
jbpSA commands.
3. If you are using the NetBackup Windows Display Console, add the following line to
the host_name.properties file in the NetBackup Java installed folder (for
example, C:\Veritas\java):
debugLevel=2
Chapter 3, Using the Logs and Reports 53
NetBackup 4.5 Troubleshooting Guide for Windows