NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Media Manager Status Code: 100
Message: the requested slot is empty
Explanation: A request was made to validate/update the barcode for a volume, and
information from the robot indicated that there was no volume in the robot that used the
requested slot for its home location.
Recommended Action:
The volume configuration is not consistent with the physical contents of the robotic
library that is associated with the volume. The volume configuration or media placement
in the robotic library needs to be adjusted using one of the media management interfaces.
Update/validate barcode requests are made for each volume affected whenever a volume
configuration is added or changed. Volume entries are still changed when the
update/validate step fails, so administrative steps are required to ensure that volume
entries are defined only for media slots in the library where the correct media resides. For
media located in drives at the time the update/validate barcode is tried, the robotic
information will relate the media with its known home slot location.
Media Manager Status Code: 101
Message: media type and volume group mismatch
Explanation: A request was made to add volumes or change volume residences in the
volume configuration, and the media type and volume group associated with the volume
configuration changes are in conflict with the requirements for volume groups. All
volumes in a volume group are required to have the same residence, which includes
having the same media type. Media types used for data and their associated cleaning
media types are considered as being the same media types with regard to volume group
restrictions.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
252 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows