NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 3. If the server cannot connect to the client, create bpcd or bpbkar (Windows only) debug log directories on the client, retry the operation, and check the resulting logs. If these logs do not provide a clue, create a bpbrm debug log on the server, retry the operation again, and check the resulting debug log. If the bpbrm log has entries similar to the following: bpbrm hookup_timeout: timed out waiting during the client hookup bpbrm Exit: client backup EXIT STATUS 41: network connection timed out then the problem is in the routing configuration on the server. Verify that the client IP address is correct in the name service that is being used. Also, see “Resolving Network Communication Problems” on page 21. 4. Make sure all recommended NetBackup patches have been installed. Check the VERITAS support web site for current patch information. (Go to www.support.veritas.com, then select “NetBackup” followed by “files and updates”.) 5. Add the CLIENT_READ_TIMEOUT values to the master server, media server and client when a NetBackup database extension product is installed. The values should all be the same for each server. The value set is dependent on the size of the database being backed up. See the NetBackup System Administrator’s Guide for more information on CLIENT_READ_TIMEOUT. 6. Make sure enhanced authentication is configured correctly. See the chapter on enhanced authentication in the NetBackup System Administrator's Guide. For example, the following could result in status code 41: host A is configured to use enhanced authentication with host B, but host B is not configured to use enhanced authentication with host A. In this case, connections from host B to host A are likely to fail with status code 41. Connections from host A to B are likely to fail with authentication errors (status code 160). NetBackup Status Code: 42 Message: network read failed Explanation: An attempt to read data from a socket failed. Recommended Action: 1. Verify that both the client and the server are operational. 2. Perform “Resolving Network Communication Problems” on page 21. 3. Check the Problems report for clues. 82 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows NetBackup Status Code: 43 Message: unexpected message received Explanation: The client and server handshaking was not correct. Recommended Action: Chapter 4, NetBackup Status Codes and Messages 83 Status Codes 1. Verify that the correct version of software is running on the client and the server. 2. Enable detailed debug logging: ◆ On the server, create a bpbrm debug log directory. ◆ On clients, create a bpcd debug log directory (created automatically on Macintosh clients). ◆ Increase the amount of debug information included in the logs as explained in the debug log topics in Chapter 3. 3. Retry the operation and examine the logs. Note If you are using bpstart_notify scripts on Windows clients, verify that messages are not being written to stdout or stderr. NetBackup Status Code: 44 Message: network write failed Explanation: An attempt to write data to a socket failed. Recommended Action: 1. Check the Problems report for information about the error. 2. Verify that the client and servers are operational and connected to the network. 3. Create a debug log directory for the process that reported the problem and the operation. Examine the resulting debug log file for detailed troubleshooting information. 4. Perform “Resolving Network Communication Problems” on page 21. NetBackup Status Code: 45 Message: request attempted on a non reserved port Explanation: An attempt was made to access a client from a nonreserved port. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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