NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 3. Verify that robotic interfaces to vendor and operating system software have compatible versions. Robotic Status Code: 225 Message: Robot hardware or communication error Explanation: A hardware or communications error occurred between robotic and other components. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. 2. Resolve the situation by referring to troubleshooting methods or investigating the system log messages related to the specific error leading to the media mount failure. 3. Verify that all Media Manager binaries are at a compatible version level. Verify that robotic interfaces to vendor and operating system hardware and software have compatible versions. Robotic Status Code: 226 Message: Requested slot contains the wrong tape Explanation: The media in the requested slot is different from the media expected in that slot. The volume configuration is not consistent with the physical contents of the robotic library that is associated with the slot associated with the requested volume. Recommended Action: The volume configuration or media placement in the robotic library needs to be adjusted using one of the media management interfaces. Determine whether the barcode has changed or whether the media has been changed since the last time the volume database was reconciled for the affected slot. If only the barcode has changed but not the media, issue an update barcode request for each affected volume. If the media has been changed, use a media management interface to run robot inventory update, which will update the volume database to reflect the physical location of the media. 350 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 351 Status Codes Robotic Status Code: 227 Message: FASTRAX unable to process clean request Explanation: After a cleaning tape is mounted on a Fastrax-attached drive, control is passed to the Fastrax system which determines when the cleaning has completed. This error is reported when the Fastrax system detects an error while processing the clean request. Recommended Action: Examine the Symmetrix logs located in the /usr/emc/API/symapi/log directory. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX). Verify that a cleaning tape was mounted to the specified Fastrax drive. Robotic Status Code: 228 Message: Requested slot does not exist in robot Explanation: The slot associated with a request is not valid for the robot. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. 2. Issue a robot inventory Contents report to determine the valid slot range for the robot. Check the volume configuration to ensure that only valid slots are referenced in volume records, paying particular attention to the starting and ending slot numbers. Update the volume configuration as needed, or request only valid slot ranges for robotic operations. Robotic Status Code: 229 Message: Requested operation is not supported by the robot Explanation: A robotic operation was sent to a robotic component that did not support that operation, or options requested for the operation were not supported. There may be an incompatibility between components or versions of the product. Recommended Action: NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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