NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 1. Examine command output (if available), debug logs, and system logs for a more detailed message on the error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Specify the correct SCSI port number for the robot. Perform device discovery using the Device Configuration wizard, or check the Windows registry as needed to obtain the SCSI port number. Device Configuration Status Code: 8 Message: Invalid SCSI bus number for the robot Explanation: A request was made to add or change the SCSI bus number for a robot, but the SCSI bus number provided was not valid. Recommended Action: Specify the correct SCSI bus number for the robot. Perform device discovery using the Device Configuration wizard, or check the Windows registry as needed to obtain the SCSI bus number. Device Configuration Status Code: 9 Message: Invalid SCSI target for the robot Explanation: A request was made to add or change the SCSI target for a robot, but the SCSI target provided was not valid. Recommended Action: Specify the correct SCSI target for the robot. Perform device discovery using the Device Configuration wizard, or check the Windows registry as needed to obtain the SCSI target. Device Configuration Status Code: 10 Message: Invalid SCSI logical unit number for the robot Explanation: A request was made to add or change the SCSI logical unit number for a robot, but the SCSI logical unit number provided was not valid. Recommended Action: Specify the correct SCSI logical unit number for the robot. Perform device discovery using the Device Configuration wizard, or check the Windows registry as needed to obtain the SCSI logical unit number. 288 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 289 Status Codes Device Configuration Status Code: 11 Message: Invalid Usage Explanation: One of the Media Manager device configuration commands (tpconfig or tpautoconf) was executed with improper options, or there is an incompatibility between components or versions of the product. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for a more detailed message on the error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Check the tpconfig or tpautoconf usage statement for expected usage and compare with the parameters being sent to start the new process. 3. Verify that all Media Manager binaries are at a compatible version level. Device Configuration Status Code: 12 Message: Failed writing drive or robot config file Explanation: A request was made to change the device configuration, but an error was encountered while writing to the device database. Recommended Action: 1. Examine the daemon debug log and command or interface output for a more detailed message on the error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon / NetBackup Volume Manager service, or start vmd with the verbose option. b. Retry the operation and examine the logs. 2. Examine the permissions and available file system space for writing to the device configuration database files (ltidevs and robotic_def), located in the directory /usr/openv/volmgr/database (UNIX) or in the folder NetBackup 4.5 Troubleshooting Guide for Windows
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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