NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows a. Verify that the bpcd entries are correct in the services file: %SystemRoot%\system32\drivers\etc\services b. Verify that the NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Configuration dialog match the settings in the services file. To display this dialog, start the Backup, Archive, and Restore interface and click Configure on the Actions menu. The values on the Network tab are written to the services file when the NetBackup Client service starts. c. Stop and restart the NetBackup services. 4. See “Testing Media Server and Clients” on page 19 and “Resolving Network Communication Problems” on page 21. 5. Create a bpcd debug log directory on the server that has the storage unit and retry the operation. Then, check for additional information in the resulting debug log. NetBackup Status Code: 206 Message: access to server backup restore manager denied Explanation: The master server is trying to start a process on another server (or itself) and the master server does not appear in the Netbackup server list on that server. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog. To access this dialog, see “Using the Host Properties Window” on page 40. Recommended Action: 1. Verify that the master server appears as a server in its own server list as well as being listed on all media servers. If you change the server list on a master server, stop and restart the NetBackup Database Manager and NetBackup Request Manager services. 2. If necessary, create debug log directories for the following processes and retry the operation. Then, check the resulting debug logs on the master server: ◆ If the error occurred during a backup operation, check the bpsched debug logs. ◆ If the error occurred during a restore operation, check the bprd debug logs. NetBackup Status Code: 207 Message: error obtaining date of last backup for client 138 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 4, NetBackup Status Codes and Messages 139 Status Codes Explanation: An error occurred when the backup scheduler (bpsched) tried to obtain the date of the last backup for a particular client, policy, and schedule combination. Recommended Action: 1. Verify that the NetBackup Database Manager service is running. 2. Examine the All Log Entries report for the appropriate time frame to gather more information about the failure. 3. For detailed troubleshooting information, create debug log directories for bpsched and bpdbm on the master server and retry the operation. Then, check the resulting debug logs. NetBackup Status Code: 208 Message: failed reading user directed file list Explanation: An error occurred when the backup scheduler (bpsched) attempted to read the list of files requested for a user backup or archive. This error indicates either a client-server communication problem, or a system problem on the master server where the NetBackup scheduler process (bpsched) is running. Recommended Action: For detailed troubleshooting information, create debug log directories for bpsched and bprd on the master server and retry the operation. Then, check the resulting debug logs. NetBackup Status Code: 209 Message: error creating or getting message queue Explanation: An error occurred when the backup scheduler (bpsched) attempted to create an internal message queue construct for interprocess communication. This error indicates a problem on the master server. Recommended Action: Create a bpsched debug log directory on the master server and retry the operation. Then, determine the type of system failure by examining the error message in the bpsched debug log. NetBackup Status Code: 210 Message: error receiving information on message queue Explanation: An error occurred when one of the backup scheduler (bpsched) processes attempted to receive a message from another bpsched process on an internal message queue construct. This error indicates a problem on the master server. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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