NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
General Test and Troubleshooting Procedures
The correct server must be designated as the current master server in the list.
If you add or modify server entries on the master server, stop and restart the
NetBackup Request service and NetBackup Database Manager services.
◆ On the General tab, verify that the client name setting is correct and matches
what is in the policy client list on the master server.
◆ On a master or media server, ensure there is a server entry for each Windows
administrative client that can be used to administer that server.
You can also make the above changes on the appropriate tabs in the properties
dialog boxes on a Windows NetBackup server (see “Using the Host Properties
Window” on page 40).
b. On Macintosh clients, check the server and client name entries in the bp.conf
file:
◆ Ensure there is a SERVER entry for the master server and each media server in
the configuration. The master server must be the first name in the list.
◆ Ensure that the CLIENT_NAME option (if included) is correct and matches
what is in the policy client list on the master server.
The bp.conf file is in the NetBackup folder of the Preferences folder on
Macintosh clients.
c. On NetWare clients, check the openv\netback\bp.ini file to ensure that:
◆ There is a SERVER entry for the master server and each media server in the
configuration. The master server must be the first name in the list.
◆ The ClientName entry and the entries in the [clients] section are correct and
match what is in the policy client list on the master server.
d. On the master server, verify that you have created any required
install_path\NetBackup\db\altnames files
Pay particular attention to requirements for host.xlate file entries.
2. Verify that each server and client has the required entries for NetBackup reserved
port numbers.
Note The examples following this procedure show the default port numbers. Do not
change NetBackup port assignments unless it is absolutely necessary in order to
resolve conflicts with other applications. If you do change them, do so on all
NetBackup clients and servers. These numbers must be the same throughout your
NetBackup configuration.
26 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows