NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
5. Verify that the robot number and host in the storage unit configuration matches what
is specified in the Media Manager device configuration.
6. Verify that the master server can communicate with the bpcd process on the server
that has the storage unit.
a. Verify that bpcd is listening on the port for connections.
On a Windows NetBackup server, executing
netstat -a
prints out several lines of output. If bpcd is listening, one of those lines is similar
to the following:
TCP myhost:bpcd 0.0.0.0:0 LISTENING
Do this on the server where the storage unit is connected.
b. If bpcd seems to be operating correctly, create bpsched and bpcd debug log
directories and retry the operation. Check the resulting debug logs for records of
an earlier failure.
After each backup, the scheduler checks the storage unit to see how many drives
are available (in case the backup caused a drive to be automatically downed). If
bpsched cannot communicate with bpcd, it sets the number of available drives
in that storage unit to 0 and further backups to that storage unit during this
backup session will fail.
The number of available drives remains at 0 until the scheduler is initialized
again.
c. If the cause of the problem is not obvious, perform some of the steps in
“Resolving Network Communication Problems” on page 21.
NetBackup Status Code: 220
Message: database system error
Explanation: The bpdbm process (NetBackup Database Manager service) could not create
a directory path for its configuration catalogs due to the failure of a system call. This is
usually due to a permission problem or an “out of space” condition.
Recommended Action: Create a debug log directory for bpdbm and retry the operation.
Check the resulting debug log for information.
NetBackup Status Code: 221
Message: continue
144 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows