NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 79
Status Codes
Recommended Action: Check the NetBackup All Log Entries report for clues on where
and why the failure occurred. For detailed troubleshooting information, create a debug
log for the process that you suspect of returning this status code. Then, retry the operation
and check the resulting debug log.
NetBackup Status Code: 35
Message: cannot make required directory
Explanation: Could not create a required directory. Possible causes are:
◆ A process does not have permission to create the directory
◆ The path to the directory is not valid
◆ An IO error occurs
◆ There was no space available on the device containing the directory
Recommended Action:
1. Check the NetBackup All Log Entries report to determine which directory could not
be created and why it could not be created. In particular, check for a full disk
partition.
2. Check the permissions on the parent directory and verify that NetBackup services are
started with a “Logon as” account that has permission to create the directory.
3. For detailed troubleshooting information, create a debug log directory for the process
that returned this status code, retry the operation, and check the resulting debug log.
NetBackup Status Code: 36
Message: failed trying to allocate memory
Explanation: Allocation of system memory failed. This error occurs when there is
insufficient system memory available. This could be caused by the system being
overloaded with too many processes and there is not enough physical and virtual
memory.
Recommended Action: Free up memory by terminating unneeded processes that
consume a lot of memory. Add more swap space or physical memory.
NetBackup Status Code: 37
Message: operation requested by an invalid server
NetBackup 4.5 Troubleshooting Guide for Windows