NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 93
Status Codes
NetBackup Status Code: 65
Message: client timed out waiting for the continue message from the media manager.
Explanation: The tape manager, bptm reported that the media did not load and position
within the allotted time.
Recommended Action: Verify that the requested volume is available and the required
device is in an UP state.
For detailed debug information:
1. Create a bptm debug log directory on the server.
2. On a Windows NetBackup server, set the Verbose logging level option on the
Universal Settings tab in the Master Server Properties dialog (see “Using the Host
Properties Window” on page 40).
3. Retry the operation and check the bptm debug log file for information on the drive,
robot, and tape that is causing the timeout.
4. On a Windows NetBackup server (master or media), check the Event Viewer
Application log for error messages that indicate why the tape mount did not
complete.
NetBackup Status Code: 66
Message: client backup failed to receive the CONTINUE BACKUP message
Explanation: The client bpbkar process did not receive the message from the server that
indicates that the server is ready to continue.
Recommended Action: Verify that the server did not crash. If that is not the problem and
you need more information:
1. On Windows clients, enable bpbkar debug logging.
a. Create a bpbkar debug log directory.
b. On a Windows client, set Verbose on the TroubleShooting tab in the NetBackup
Configuration dialog box. To display this dialog box, start the Backup, Archive,
and Restore interface on the client and click Configure on the Actions menu.
2. On other PC clients except Macintosh, create a debug log directory for bpcd (the
bpcd log is created automatically on Macintosh).
To increase the amount of information that appears in the logs, see the logging topics
in Chapter 3.
NetBackup 4.5 Troubleshooting Guide for Windows