NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 297
Status Codes
Device Configuration Status Code: 36
Message:
Explanation: On a request to make a device configuration change, an error occurred for
which a detailed message has been displayed in the command or utility interface output.
Recommended Action: Examine the daemon debug log and command or interface output
for a more detailed message on the error.
1. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE option in
the vm.conf file and restarting the volume daemon / NetBackup Volume Manager
service, or start vmd with the verbose option.
2. Retry the device configuration request and examine the logs.
Device Configuration Status Code: 37
Message: Residence is not licensed for shared drive support
Explanation: On a request to add or update a drive in the device configuration, the drive
was specified as shared, but there is no support for shared drives for that drive type or for
the type of robot associated with the drive.
Recommended Action: Check www.veritas.com and product release documentation
for supported device configurations.
Device Configuration Status Code: 38
Message: Current version does not support remote device host
Explanation: On a request to change the global device database host or the volume
database host for a residence, the specified host is not the local host, and the current
software is not licensed to allow remote hosts.
Recommended Action: Check product documentation for supported device
configurations. Obtain an additional software license that allows remote hosts to be
configured, or specify only local host names on the configuration request.
Device Configuration Status Code: 39
Message: Adding this drive would exceed the maximum allowed
Explanation: On a request to add a drive to the device configuration, the licensed limit for
the maximum number of drives was reached on the targeted host.
NetBackup 4.5 Troubleshooting Guide for Windows