NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 1. Examine command output (if available), debug logs, and system logs for a more detailed message on the error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Identify the targeted host and verify that all Media Manager binaries on that host are at a compatible version level with other hosts that are part of the configuration. Update the software version as needed. Media Manager Status Code: 164 Message: the robotic daemon returned an invalid volume GUID Explanation: An invalid RSM GUID was returned from the RSM robotic control process, which probably obtained it from the RSM API. (RSM is the Microsoft Removable Storage Manager, and GUID is a Global Unique Identifier.) Recommended Action: 1. Examine the system’s application log, the Removable Storage system interface, and the daemon and reqlib debug logs for a more detailed message on the error. a. If it is not already enabled, enable debug logging by creating the necessary folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the NetBackup Device Manager service. b. Retry the operation and examine the logs. From the daemon debug log file, determine the media ID that has the invalid RSM GUID. 2. Make sure that the software components are compatible. Media Manager Status Code: 165 Message: Evaluation period expired. Go to www.veritas.com to order this product. Explanation: The NetBackup evaluation software has expired. See www.veritas.com for ordering information. Recommended Action: Obtain a licensed copy of NetBackup, which includes Media Manager. 280 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 281 Status Codes Media Manager Status Code: 166 Message: media access port not available Explanation: A request was made to physically move a volume into or out of a robotic library, but the media access port was found to be unavailable. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for a more detailed message on the error. a. If it is not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Ensure that the physical move volume request for the robot type was not sent to a robotic control daemon/process on a system running an older, incompatible version of the software. 3. Ensure that the targeted robotic control daemon/process is operating normally. Media Manager Status Code: 167 Message: ADAMM GUID is not unique in the database Explanation: A volume entry being added to or changed in the volume database had an ADAMM GUID specified which was a duplicate of the ADAMM GUID for another volume already in the volume database. All volumes in a volume database must have an ADAMM GUID that is either unique or null. (ADAMM is Advanced Device and Media Management, and a GUID is a Global Unique Identifier.) The GUID conflict may occur if the following are both true: ◆ The bephyinv.exe or beconv.exe command is running on a Windows host, in install_path\NetBackup\bin\admincmd. AND ◆ The GUID field of a record in the volume database is modified, by either adding, changing, or deleting records. Another possible cause may be one of the following: ◆ The physical inventory utility (bephyinv.exe) has already been run on this media. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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