NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Recommended Action:
1. Examine the command input, debug logs, and system logs for a more detailed
message on the system error.
Chapter 5, Media Manager Status Codes and Messages 239
Status Codes
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon, or start vmd with
the verbose option
a. Retry the operation and examine the logs.
2. Obtain the specific system call failure from the debug log, and investigate operating
system functionality related to the failure. Execute the hostname system command to
see if the command is operating correctly.
Media Manager Status Code: 77
Message: failed during tpformat
Explanation: A request was made to format an optical platter, and the request failed or
was aborted by the administrator.
◆ The optical volume format may have failed because a WORM (write-once, read many)
platter cannot be reformatted.
◆ If the overwrite label option was not specified and the format operation is not
interactive, the format optical operation will fail if the platter has already been
formatted.
◆ If the administrator chooses to abort the format operation after it has been found that
the platter has already been formatted, the format request will return with this status
code.
◆ The format operation may have failed due to a device or media problem.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the format error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
NetBackup 4.5 Troubleshooting Guide for Windows