NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 1. If the media is needed immediately, examine command output (if available), debug logs, and system logs for messages relating to the targeted media. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. 2. Check for conflicts between multiple applications using media in the robotic library. Check integrity of the drive and drive paths, so that media is not routinely left in other drives. Robotic Status Code: 216 Message: Door is open on cabinet Explanation: The robotic library door was open. Recommended Action: Close the door of the robotic library and reissue the robotic request. Check to see if the door latch mechanism is working by comparing what happens with robot test utility commands when the door is opened versus when it is closed. Robotic Status Code: 217 Message: Requested slot already has cartridge Explanation: The requested slot was already held or was associated with a cartridge. Recommended Action: Ensure that the inject/eject request does not target a slot that already contains media. Check for media in drives to ensure that the media’s home slot location is not being targeted for use with media to be injected. Robotic Status Code: 218 Message: Cannot move from media access port to slot Explanation: A robotic inject media operation returned a status indicating that an inject failure occurred. Recommended Action: 346 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 347 Status Codes 1. Check to see whether the robotic library has a media access port. Use the robot test utility to validate this. Investigate whether the administrator or operator has canceled the inject operation. Ensure that inject for LMF robot types is done only on the LMF server. 2. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. Robotic Status Code: 219 Message: Cannot move from slot to media access port Explanation: A robotic eject media operation returned a status indicating that an eject failure occurred. Recommended Action: 1. Check to see whether the robotic library has a media access port. Use the robot test utility to validate this. Investigate whether the administrator or operator has canceled the eject operation. Ensure that eject for LMF robot types is done only on the LMF server. When ejecting RSM media, ensure that the device is available, and that media is available in the NetBackup media pool. 2. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. Robotic Status Code: 220 Message: Media access port does not contain media NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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