NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Format Optical Status Code: 10
Message: tpformat: Invalid robot
Explanation: The format optical disk command tpformat could not find a valid,
specified robot in the device configuration.
Recommended Action:
Chapter 5, Media Manager Status Codes and Messages 311
Status Codes
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Check the device configuration to see if a robot of type TLM (Tape Library
Multimedia) or ODL (Optical Disk Library) is configured, matching the robot number
passed on the tpformat -r option.
Format Optical Status Code: 11
Message: tpformat: Command interrupted
Explanation: The format optical disk command tpformat was interrupted because the
optical mount request was canceled or not accomplished within the required time
interval.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Resubmit the request and observe the Device Monitor for standalone optical mount
requests, servicing them as needed. Look for pending requests indicating reasons for
the optical mount not being completed.
NetBackup 4.5 Troubleshooting Guide for Windows