NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Explanation: A robotic inject media operation returned a status indicating that the media
access port does not contain any cartridges/media. The operator or administrator may not
have placed media into the media access port for inject.
Recommended Action:
1. Enable debug logging by creating the necessary directories/folders. Increase the level
of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid
(the device daemon on UNIX or NetBackup Device Manager service on Windows).
Retry the operation and examine the logs.
2. Coordinate inject/eject operations between all operators and administrators.
Robotic Status Code: 221
Message: Media access port already contains media
Explanation: A robotic eject media operation returned a status indicating that the media
access port contains one or more cartridges. The operator or administrator may not have
removed media from the media access port as part of the latest (or a previous) eject
operation.
Recommended Action:
1. Enable debug logging by creating the necessary directories/folders. Increase the level
of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid
(the device daemon on UNIX or NetBackup Device Manager service on Windows).
Retry the operation and examine the logs.
2. Coordinate inject/eject operations between all operators and administrators. Ensure
the media access port is empty of media before starting an eject operation.
Robotic Status Code: 222
Message: Robotic arm has no addressable holder
Explanation: An element of the robot is missing a holder and cannot be used.
Recommended Action:
348 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows