NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Format Optical Status Code: 12
Message: tpformat: Skip
Explanation: Because an optical disk format operation failed, remaining optical format
operations were skipped.
Recommended Action: Look in the user interface output for the cause of the initial optical
disk format failure. Resolve the situation based on the error provided, and use the
tpformat command interface to format any remaining optical disks.
Format Optical Status Code: 13
Message: tpformat: No media present in drive or robot slot
Explanation: The format optical disk command tpformat was interrupted because no
media was found in the drive or robotic slot.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Resubmit the request and observe the Device Monitor for standalone optical mount
requests, servicing them as needed, and look for pending requests indicating reasons
for the optical mount not being satisfied.
312 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows