NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Recommended Action:
1. Ensure that cleaning media has been added to the robotic library for each drive type
capable of being cleaned with a separate cleaning cartridge.
2. Ensure there is a positive number of cleanings available for the cleaning media in the
appropriate volume database for the robotic library. Replace the cleaning tape or
increase the number of cleanings for the cleaning media before the count reaches zero.
3. Check the availability of vmd (the Media Manager volume daemon on UNIX or
NetBackup Volume Manager service on Windows) on the volume database host
where the cleaning media is defined, by sending a request to it or using a media
management interface.
4. Examine command output (if available), debug logs, and system logs for messages
related to the error. Enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE option in
the vm.conf file and restarting the device daemon (ltid) on UNIX, or the NetBackup
Device Manager service on Windows.
Device Management Status Code: 60
Message: No robot daemon or robotics are unavailable
Explanation: A robot was not configured or was operationally unavailable. Specifically,
an attempt may have been made to automatically clean a robotic drive, but the robot is not
defined or is unavailable. Alternatively, on an attempt to initialize the shared drive lists, a
drive was found to be configured as robotic, without the required robot configured.
Recommended Action: Display the device configuration and ensure that the drive and
robotic configuration information are consistent. Check the operational status of the robot
and robotic software by checking the system log files. If more detail on robot operational
status is needed, increase the level of verbosity by adding the VERBOSE option in the
vm.conf file and restarting ltid (the device daemon / NetBackup Device Manager
service).
Device Management Status Code: 61
Message: No media found in device or robot slot, please verify
Explanation: On a request to mount media, no media was found in the targeted location
before a designated time period had elapsed.
Recommended Action: Resubmit the request, and mount the media in the targeted drive
before the designated time period has elapsed. Check the device configuration to ensure
that the correct drive name has been configured and that ltid, the device daemon, was
restarted after the last device configuration change was made.
334 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows